IT Support Specialist
New York (Remote)
About the Company:
Clarifai is a leading, full-lifecycle deep learning AI platform for computer vision and natural language processing. We help organizations transform unstructured images, video, and text data into structured data at a significantly faster and more accurate rate than humans would be able to do on their own. Founded in 2013 by Matt Zeiler, Ph.D. Clarifai has been a market leader in AI since winning the top five places in image classification at the 2013 ImageNet Challenge. Clarifai continues to grow with employees remotely based throughout the United States and in Tallinn, Estonia.
We have secured $40M in funding up to date, backed by Menlo Ventures, Google Ventures, USV, NVIDIA, Qualcomm, Osage, Lux Capital, LDV Capital, and Corazon Capital.
Clarifai is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.
Reporting to the Head of SRE, you will be supporting our employees in both the United States and Estonia. You own the ability to work efficiently with technology as an enabling mechanism, you succeed by enabling others to succeed at Clarifai. You have the opportunity to work with new technology in a cloud-first environment. You will be supporting and implementing various technical infrastructures that is less understood outside of startup environments.
As IT Support here at Clarifai, you are the go to person for technical solutions. You will have the ability to shape the Internal IT processes, clear technical overweight and assist internal users to keep everything running smoothly.
- Endpoint life-cycle management (purchase, setup, troubleshooting, retirement).
- Application life-cycle management (Setup, provisioning, access distribution, access termination, application retirement).
- Manage monthly invoicing.
- Auditing Applications and endpoints.
- Assist users with their Troubleshooting requests
- Experience with JAMF support is a must
- Excellent knowledge about Apple devices and their products.
- Excellent knowledge about Okta, Gmail, Atlassian (Jira/Confluence) and Slack application platforms.
- Ability to think-outside-of-the-box for troubleshooting and solutions.
- Excellent communication skills
Great to Have:
- Basic knowledge about coding and/or Git
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