Applications Support Engineer - .Net Team - US (2nd Shift)

United States - Remote

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Posted 3 weeks ago

Our Rackspace Application Services team is looking for an Applications Support Engineer eager to be part of our Americas Team. An Application Support Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications.
This position is working Monday thru Thursday - 2:00pm-12:00am CST (2nd Shift differential)

Responsibilities:

  • Provide support in tuning applications and infrastructure 
  • Design, develop, test, and implement new configurations, architectures, and standards 
  • Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance 
  • Assist customers and internal teams to automate processes and incorporate devops methodologies 
  • Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested. 
  • Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email

Qualifications:

  • Strong expertise on .NET application support
  • Strong configuration and troubleshooting expertise of IIS
  • Knowledge on AppDynamics or Newrelic
  • Strong knowledge of scripting languages (Powershell, Ansible) 
  • Strong knowledge of administration, troubleshooting, and testing Windows OS and application platforms  
  • Strong knowledge of technology troubleshooting, design, and implementation 
  • Strong knowledge of high-availability application design 
  • Proficient communicator with the ability to convey complex concepts to both technical and non-technical individuals 
  • Strong knowledge of performance tuning and scalability/reliability architecture best practices for a Windows platform 
  • Working knowledge of at least one platform-specific programming language used for enterprise or large-scale web development (.Net)   
  • Proficient using Application Performance Management (APM) tools to interpret data, build dashboards, and engage in performance discussions. 
  • Ability to identify, address, and resolve complex customer application-level issues without supervision.

Requirements:

  • Minimum 3 years relative technical experience/application-level support experience. 
  • Minimum 3 years of experience administering highly available systems 
  • Ability to perform on-call functions
  • Bachelor’s degree in CS or IS preferred or equivalent experience

Certifications:

  • MCSE certifications preferred
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.  Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Job tags: Ansible DevOps PowerShell Security Windows
Job region(s): North America
Job stats:  2  0  0
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