Network Operation Center Engineer (Remote/Iasi)

Iasi, Romania

Applications have closed
8x8, Inc. logo
8x8, Inc.

Posted 1 month ago

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedInTwitter and Facebook.
We are looking for a Network Operations Center Engineer to join the team in Cluj-Napoca with focus on increasing reliability, availability and uptime for the services we provide.

Responsabilities:

  • Performing system and network health monitoring to ensure the continuous availability of all services
  • Managing and performing routine system maintenance on a schedule basis
  • Analyzing alarms and trouble indicators to identify problem areas, troubleshooting and escalating to appropriate parties
  • Recording trouble tickets and assigning them based on urgency and issue type
  • Performing issue/incident management
  • Ensuring standard operating procedures are maintained and executed
  • Maintaining communication with all carrier partners and account management teams
  • Providing 3rd level support for technical problems escalated from 2nd level Customer Support
  • Troubleshooting call quality, origination, termination issues
  • Tracking bugs and gathering specific technical information required by other internal teams

Requirements:

  • Proven NOC experience in a multi-site enterprise environment;
  • Strong background and understanding of networking and voice protocols (TCP/IP, SIP, RTP, DNS, SNMP);
  • Experience with a VoIP platform and familiarity with SIP protocol
  • Mixed networking and sysadmin experience with various infrastructure and applications monitoring and alerting tools exposure
  • Proven experience within a Linux based environment;
  • Demonstrated proficiency in trouble shooting, analyzing and problem solving
  • Experience working in a 24x7x365 environment
  • Relevant experience with process documenting
  • Build and improve processes and procedures, develop standards
  • Focused on team performance and results
  • People and long term results oriented, with efficiency and quality of work in mind
  • Focused on team performance and long term solutions
  • Excellent written and spoken English and Romanian communications skill

Nice to have:

  • Scripting (bash, perl, python)
  • Experience working with databases (MySQL/MS-SQL)
  • Windows administration skills
  • Experience with a SOX compliant environment;
  • Working knowledge of Cisco and/or Foundry network equipment;

Working schedule:

  • Flexible, willing to work in 24/7 shifts

Working at 8x8:

  • Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
  • Inclusive, supportive and collaborative culture yet with a winning mentality
  • Encouragement and environment to make a difference
  • Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
  • Deep passion for doing the best for our customers, giving them the best service and the best technology
#LI-TM1
For a closer look into what life at 8x8 International and the Cluj office look like check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.For European Job Applicants our Job Applicant Privacy Notice can be found here
Job tags: Account Management API Linux MySQL Perl Python Security SQL Windows
Job region(s): Europe
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