Services Learning & Development Specialist


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Posted 1 month ago

About BetterLesson 

BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized.  Instead of the conventional one-size-fits-all professional development format for educators, BetterLesson supports teachers in a way that’s personalized and continuous -- using a mix of remote 1:1 coaching, remote team coaching, remote workshops, and in-person workshops, all supported by the BetterLesson Lab software.  We match each teacher with a world-class coach and then leverage our technology to suggest customized teaching strategies, to measure impact on student learning, and to improve teaching practice continuously through rapid iteration.  This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.

BetterLesson has raised over $30M of venture capital and grant funding, serves over 400 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.

About Our Culture

We are a growing team of teaching practice geeks, educational opportunity devotees, and product development specialists who are committed to diversity, equity, and inclusion as reflected in and supported by our Diversity, Equity, and Inclusion Continuum.  We place tremendous value on our company’s roots and culture: a shared passion to transform professional learning for educators at scale and a sense of urgency to achieve this vision on behalf of students. 

BetterLesson is proud to be an equal opportunity employer.  We welcome and value the inclusion of diverse perspectives of our team in support of our work with students and partners. We are deeply committed to providing equitable access and lifting up different voices inside and outside of the organization. We enthusiastically invite individuals of all backgrounds, including people of all races, colors, religions, sexes, pregnancy statuses (including childbirth, lactation, and related medical conditions), national origins, ages, marital statuses, sexual orientations, gender identities, gender expressions, non-disqualifying physical or mental disabilities, and/or any other characteristics unrelated to merit, to apply.  At BetterLesson, we are committed to creating an inclusive environment for all of our employees. All candidates should have the experience, competence, and enthusiasm to dive into our highly dynamic organization headfirst and rapidly solve complex, exciting, and interconnected problems.  We offer a unique opportunity to join a small team and make a massive impact on our education system.


About the Team

BetterLesson’s Services team oversees the delivery by our team of Instructional Contract Coaches of student-centered instructional coaching and professional development experiences for teachers and school leaders. The Services Team builds and implements scalable systems and processes that result in consistent educator delight and impact and ensure our coaches and facilitators are able to leverage their individual skills and knowledge to meet the needs of the educators they support.

About the Role

We are seeking a full-time Services Specialist to support the work of the Services Team. This Specialist should have a strong understanding of best practices in working with adult learners and should have personal experience to draw on to support our coaches and facilitators in maximizing participant and partner delight and impact.

As a Specialist, you will directly support our coaches and facilitators in 1:1 and group settings to refine their practice, understand our materials, and meet BetterLesson's expectations for delivery. As a member of the services team, you will support day-to-day event delivery logistics such as materials management, review of data, and event personalization.

You Are

  • an excellent facilitator of professional learning focused on student-centered instructional practices; 
  • excited to support BetterLesson's instructional coaches and facilitators to deliver engaging adult learning experiences; 
  • passionate about maximizing the impact of professional learning for educators; 
  • collaborative with others; a team player;
  • an educator with demonstrated success in meeting the needs of all learners and creating engaging, productive, and joyful learning spaces;
  • able to be clear and compelling with your verbal, written, and oral communication;
  • self-directed and diligent, with a positive, outgoing, and flexible attitude;
  • comfortable working calmly and efficiently in a fast-paced environment;
  • reflective about your own practice and eager to implement feedback for improvement;
  • passionate about and eager to grow in matters related to diversity, equity, and inclusion.

You Will 

  • support our Contract Coaches as they prepare for delivery and reflect on the outcome and impact of their work;
  • implement (and/or design) processes to support BetterLesson coaches with workshop facilitation;
  • support Contract Coach hiring via resume review and interviews;
  • provide ongoing training and support to our team of Contract Coaches, including facilitating monthly group trainings; 
  • respond to Contract Coach questions and requests; 
  • proactively analyze and monitor delivery data to identify trends in delivery, provide targeted support for coaches, and report on impact and delight;
  • provide both positive and constructive feedback and support to facilitators, both individually and as a group; 
  • collaborate efficiently and effectively with other teams and partners to ensure that our delivery meets expectations across stakeholders;
  • oversee the process to personalize event materials for individual partners and participants;
  • create written training materials for our coaches such as bi-weekly memos, asynchronous courses and certifications; 
  • review video of service delivery to identify best practices and areas for improvement;
  • maintain Digital Library of resources to support high-quality facilitation.

You Have

  • experience facilitating professional learning for educators;
  • experience mentoring and supporting colleagues;
  • at least 5 years experience in a classroom or school setting;
  • at least 2 years in a leadership role (either formal administration or as a teacher leader);
  • experience working in educational businesses, non-profits, or other organizations (preferred).

We Can Offer You

  • the opportunity to work with an awesome team to solve important problems;
  • a competitive salary;
  • health and other employee benefits;
  • equity in the business you are helping to build;
  • a flexible schedule and vacation policy;
  • the opportunity to spend everyday working to improve outcomes for teachers and students.
Job tags: Coaching Competitive salary Mentoring Training
Job region(s): Worldwide/Anywhere
Job stats:  6  3  0

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