Life Cycle Operations Manager

Remote - US/Canada

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Scribd

Posted 1 month ago

At Scribd (pronounced “scribbed”), we believe reading is more important than ever. Join our cast of characters as we build the world’s largest and most fascinating digital library: giving subscribers access to a growing collection of ebooks, audiobooks, magazines, documents, Scribd Originals and more. In addition to works from major publishers and top authors, our community includes over 1.4M subscribers in nearly every country worldwide.
About the team
The Lifecycle team is on the front line of our direct and triggered communications to our customer base, crucial to the success of Scribd! We serve lifecycle and transactional emails to millions of Scribd users around the world, and we’re responsible for driving a significant portion of Scribd’s growth. Our team is a hybrid of marketers and engineers who are passionate about the impact of lifecycle notifications (email and push). 
We’re looking for a Lifecycle Operations Manager who shares this drive and is excited to help scale the team by partnering with our product and engineering stakeholders, managing our database in Iterable, and leading bug investigations and incident responses.
About the role
As the linchpin between lifecycle, product, and engineering, the Lifecycle Operations Manager will support marketing and product strategies. You’ll manage cross-team projects and bring ownership to Scribd’s suite of transactional emails.
This role is an exciting opportunity for the right candidate. In addition to partnering with product stakeholders to optimize transactional account emails like password resets and payment update reminders, you’ll manage Iterable as an internal product that enables Scribd to reach millions of users via email and push notifications. This will include designing data structures, ensuring we use best practices in our workflows and segmentations, and leading bug investigations.
On any day you might
Partner with a product manager to rebuild our user-facing email subscription settings. Investigate a bug with an Iterable workflow. Work with stakeholders to define the requirements for a new Looker dashboard and then partner with business analytics to build it out. Support a crisis communications strategy with a segmented transactional campaign. Write a product brief for a new email verification user flow or review a tech doc for a new data pipeline. Work with an engineering resource to define new fields for the user profile in Iterable. Lead a project kickoff call or a sprint grooming session.
About you
You see the big picture and thrive on the details. You have both business acumen and technical fluency, and enjoy understanding other people’s ideas as much as communicating your own. You have a passion for learning and view problems as opportunities.You’ve optimized emails to create a great user experience and evaluated the impact of that work against company-wide goals and metrics.
You can talk with engineers about database design. You know the difference between relational and object-oriented, and can discuss the value of different approaches to expanding the data available in our Iterable instance in order to facilitate new lifecycle strategies.Bonus points if you have experience with subscription services, mobile apps, or supporting international markets through localized content and translations. Technical background with some coding experience? Amazing.
You have the following qualifications:
• 3-5 years’ experience with email, CRM, or Lifecycle management• Ability to analyze problems, identify root causes, and design systemic solutions• Ability to collaborate with individuals across the organization and a willingness to "roll up the sleeves" to accomplish necessary tasks• Experience with project management• Very comfortable querying databases (Databricks, SQL)• Proficient with A/B test design and reporting• Four-year degree or equivalent professional experience Benefits, Perks and Wellbeing at Scribd
• Healthcare Benefits: Scribd pays 100% of employee’s Medical, Vision, and Dental premiums and 70% of dependents• Leaves: Paid parental leave, 100% company paid short-term/long-term disability plans, and milestone Sabbaticals• 401k plan through Fidelity,  plus company matching with no vesting period• Diversity, Equity, & Inclusion hiring best practices• Stock Options - every employee is an owner in Scribd! • Generous Paid Time Off, Paid Holidays, Flexible Sick Time, Volunteer Day + office closure between Christmas Eve and New Years Day• Referral bonuses• Professional development: generous annual budget for our employees to attend conferences, classes, and other events• Company-wide Diversity, Equity & Inclusion training• Learning & Development and Coaching programs• Monthly Wellness, Connectivity & Comfort Benefit• Concern mental health digital platform• Work-life balance flexibility• Employee Resource Groups that build community and support among employees• Company events + Scribdchats• Free subscription to Scribd + gift memberships for friends & family• Monthly inclusive multi-cultural celebrations & learning opportunities
Want to learn more? Check out our office and meet some of the team at www.linkedin.com/company/scribd/life
Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
Job tags: Coaching CRM Looker Mobile Object-oriented Project Management SQL Stock options Training User Experience
Job region(s): North America
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