Senior Technical Program Manager

San Francisco, Austin, or Remote

Applications have closed
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Shippo

Posted 1 month ago

Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce is exploding, and with it, parcel shipping is becoming a meaningful factor in a business' ability to succeed. Creating a compelling shipping experience for customers is hard but necessary.
At Shippo, our goal is to level the playing field by providing businesses access to shipping tools and terms that would not be available to them otherwise.
Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.
Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for cultural and skill fit in every new person. Join us to build the foundations of something great, roll up your sleeves, and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, and others.
As a Senior Technical Program Manager (TPM), you are responsible for helping Shippo’s engineering teams achieve their short, medium, and long-term objectives. The Senior TPM assists the teams in creating aggressive yet realistic plans, then guides them in executing with confidence through great communication, pragmatism, coordination, transparency, and informed decision-making. You will partner with product managers, engineering managers, architects, and team lead to plan and manage the execution of Shippos’s product releases. You will identify and manage risks and dependencies for projects involving multiple teams across the engineering department and the entire organization.

Responsibilities

  • Support multiple cross-functional, geographically distributed engineering teams to deliver their objectives and key results in a fast-paced, agile environment
  • Help engineering teams plan and execute their product releases and work backlogs
  • Work closely with Product Operations to ensure strategic and tactical projects are properly prioritized, staffed, and planned out
  • Drive product roadmap delivery including complex, multi-phase roadmaps, involving multiple contributing teams from engineering and other departments
  • Champion and drive process improvements throughout the entire SDLC, from ideation all the way to delivery
  • Communicate progress across organizational boundaries and levels from individual contributors to senior executives at a regular cadence
  • Lead efforts to identify project risks and impediments, resolve key conflicts and establish appropriate resolution paths
  • Develop strong partnerships with engineering, product management leaders to drive focus on strategic and tactical objectives
  • Partner with key stakeholders across the company and lead execution of cross-department initiatives from inception to delivery

Requirements

  • 7+ years of experience managing large, complex software development projects in technology companies
  • Demonstrated experience managing multiple projects simultaneously, including ensuring alignment between all teams involved, communication with all levels of the organization, managing impediments, and risks, negotiating resource allocation, ensuring adequate prioritization, and driving towards successful delivery
  • Experience building sustainable delivery processes and coordinating release schedules across multiple geographically distributed engineering teams
  • Ability to coordinate work, facilitate meetings, remove impediments and resolve conflicts across highly autonomous engineering teams
  • Demonstrated impact; has delivered multiple major services or products from inception to delivery
  • Experience working with Agile methodologies including Scrum and Kanban
  • Excellent written and verbal communication skills, especially the ability to communicate effectively with all departments and levels of the organization from ICs to Executives
  • Proven ability to manage multiple, competing priorities simultaneously

Bonuses

  • Experience delivering large scale SaaS platforms with great availability, performance, and security
  • Experience with eCommerce platforms, logistics, payment, fraud, and data
  • Background as a software engineer highly desirable
  • Start-up experience and entrepreneurial spirit

Benefits

  • Competitive medical, dental, vision, (90% covered by the company, incl. dependents), 401(k), and pets coverage
  • Competitive total compensation package plus stock options
  • Flexible PTO + work hours
  • 12 Company-paid holidays
  • 3 VTO days for ShippoCares volunteering events
  • $2,500 yearly learning stipend for your personal growth
Job tags: API Cross-functional E-commerce Entrepreneurial Fraud Product management SaaS Scrum Security Stock options
Job region(s): North America
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