Analyst - Website Security Support I - Product/Firewall

Bulgaria - Remote

Applications have closed
GoDaddy logo

Posted 11 months ago

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. We're a trusted growth partner to over 19 million everyday entrepreneurs worldwide. We're empowering them to change the world if it doesn't quite fit them. To make their idea real. To grow it online. We help them do what they've been dreaming of and make the world they want. To learn more about us visit

The Support Analyst - Website Security job family at GoDaddy chips in a key role in providing support to our website security customers. We perform different aspects of the incident response life-cycle, which may include the following but not limited to

Location: Remote - Bulgaria

What you'll get to do

– Detection & Analysis: Verification of outdated software, plugins and other components that could compromise the site/environment, securing mixed http content.

– Containment, Eradication & Recovery: Cleanup of back doors, malware, SPAM, and other bad actors located on our customer’s website (filesystem/database). Configure sites to be behind HTTPS and Firewall. We also test the site’s availability and integrity after the process to assess uptime and site functionality post Firewall set up.

– Post-Incident Activity: Providing recommendations on how to prevent such issues in the future (password change, removal of local & old backups from the local environment, update software and others).

– Configuration and proficiency of DNS set up to set up and maintain Website Application Firewall.

Your experience should include

General understanding of security principles and use good security practices in general.

– Linux experience – CLI and cPanel.

– Experience with Apache, Nginx and other web servers.

– Experience with WordPress, Joomla, Magento, vBulletin and other CMS’s.

– You will bring a deep background of how DNS, FTP/SFTP, web, firewalls, CDNs and the Internet work.

– Strong communications skills, ticket-focused customer support with aptitude for providing excellent service.

– Strong troubleshooting skills.

Soft Requirements

– You get it done because customer experience matters.

– You take ownership for your projects and communicate clearly.

– You have high standards and want to make a difference with your work.

– You are able to work independently with little oversight.

– You are organized – you prioritize and plan work activities and use time efficiently, especially in a fast-paced environment.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.


If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Job tags: Firewalls Linux Magento Recruiting Security WordPress
Job region(s): Europe
Job stats:  8  1  0

More Remote work and WFH position highlights