Gainsight Systems Administrator


Amwell logo
Apply now Apply later

Posted 3 weeks ago

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives.

Brief Overview:

The Business Systems Administrator will play a critical role in the Growth Operations department. Amwell relies heavily on Gainsight for visibility into vital business data and to identify key business trends, all of which are necessary to make effective business decisions, both day-to-day and long-term. The Business Systems Administrator will be responsible for capturing business requirements from key stakeholders, building, enhancing, and maintaining Amwell’s Gainsight infrastructure and integration with other applications such as Salesforce, as well as serve as the frontline support for end users.

Specifically, the Business Systems Administrator will:

Core Responsibilities:

  • Provide prompt and customer-centric end user support across the Gainsight platform within specified deadlines
  • Partner with key stakeholders and end users to capture business requirements and ensure functionality meets the needs of the business
  • Participate in projects from the initial discovery phase through the documentation and training phases, including coordinating and facilitating collaborative discussions with end users and key stakeholders
  • Create and maintain system documentation and Gainsight policies/procedures
  • Perform new release evaluations with Business Systems team and help with new functionality rollouts
  • Manage new user set up and deactivation, including transferring record ownership for deactivated users
  • Audit data to uncover data integrity issues and/or opportunities for process improvement
  • Perform mass data imports, manual and/or automated data entry or clean-up as needed
  • Maintain and enhance metadata structure using Gainsight’s recommended best practices
  • Answer end user report/dashboard questions and configure new report types
  • Maintain a high-level familiarity with other IT systems/business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points
  • Understand all aspects of Amwell’s Gainsight configuration and technical/functional capabilities, including changes and potential system implications related to the release upgrades


  • Bachelor’s Degree
  • 1-3 years of Business Systems Administrator experience with Gainsight and one or more of the following: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Community Cloud, Salesforce Marketing Cloud, Heroku, Salesforce CPQ, and/ or Salesforce Einstein Analytics
  • 1+ years of Gainsight end user support experience
  • Experience working within a project management framework
  • Effective interpersonal and written communication skills
  • Ability to quickly adapt based on the shifting needs of the business
  • Strong problem-solving skills
  • Gainsight Administrator Certification is strongly preferred
  • Previous experience working in a SCRUM or agile environment preferred


Working at Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a go-getter culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:


  • Unlimited Paid Time Off
  • 401K match
  • Competitive health, dental and vision insurance plans
  • The equipment and resources needed to be successful working in a remote setting
Job tags: Mobile Project Management Salesforce Scrum Training
Job region(s): Worldwide/Anywhere
Job stats:  1  0  0
  • Share this job via
  • or