Data Warehouse Architect

At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

Talkdesk is searching for a qualified Data Warehouse Architect to join our newly-formed Business Systems team to help build out the infrastructure and processes that will allow our business to scale. This is a remote, work-from-home position. You will work closely with our business systems team and partners within each department at Talkdesk to implement and maintain a data warehouse solution for the company.

Key responsibilities:

• Primarily responsible for the architecture, design, implementation and success of the data warehouse environment
• Lead the vendor selection process for our data warehouse solution
• Build and support data models that will be used across the organization
• Monitor the health, reliability and security of the data warehouse environment
• Enable business users to access data while ensuring a secure environment
• Work with data engineers to guide development of ETL processes that move data between the various business applications and the warehouse
• Work with key stakeholders within the organization to develop requirements and implement solutions, including getting data loaded into the warehouse and developing data models
• Define standards for ETL processes, data structures, and data organization
• Document processes and procedures 

Requirements:

• Bachelor’s degree in Information Systems, Data Analytics or related field
• Mastery of SQL, stored procedures, tables, views, database administration
• Experience with cloud data warehouse solutions like Snowflake, Redshift, BigQuery, etc.
• Familiarity with SOAP/REST APIs, flat files (JSON, XML, CSV, Parquet, etc.) and transforming data for ingestion into the data warehouse
• Experience monitoring data warehouse processes and troubleshooting issues
• Familiarity with CRM and ERP applications and their underlying data structures including Salesforce, NetSuite, Marketo, and Workday.
• Ability to translate between technical language and business language; will serve as an interface between the business and the data we provide
• Ability to prioritize incoming requests and communicate well with stakeholders
• Is self-motivated and able to manage one’s own work to get projects over the finish line
• Has a keen eye for details

A stand-out candidate will also:

• Have experience working on an agile development team
• Have experience implementing a cloud data warehouse solution and/or ETL process solutions
• Thrive in a fast-paced environment