Technical Instructional Designer

Remote

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GitLab
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Posted 2 weeks ago

The Technical Instructional Designer is responsible for designing and developing new, engaging, and effective learning solutions and instructional experiences for GitLab customers, partners, and/or sales & customer success professionals that help these audiences achieve desired learning outcomes.

  • Design and develop experiential learning solutions that support adult learning best practices, address needs identified in a job/task analysis, drive behavior change, and improve performance of GitLab customers, partners, and/or sales teams
  • Follow GitLab branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for external audiences
  • Create and curate customer learning content using the latest technology and innovative techniques (especially via but not limited to scalable online delivery)
  • Build and maintain valued relationships with key stakeholders and external vendors
  • Design interactive courseware and video using adult learning theory that appeals to various learning styles and international audiences
  • Utilize various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective and technically functional
  • Develop instructionally sound knowledge, skill, and job performance-based assessments
  • Evaluate the business impact of learning programs through the use of learning and performance metrics
  • Gain a working knowledge of the various functional and technological product areas of GitLab
  • Closely partner and collaborate with other members of the Field Enablement team to continuously improve existing learning programs based on the latest research in adult education
  • Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed
  • Be a mentor to sales enablement program managers, trainers, and business partners on best practices in instructional design and enablement solutions
  • Take on additional projects and responsibilities as needed
  • Bachelor’s degree required; Master’s Degree in Instructional Development, Training Education/Communication is preferred
  • 5+ years related work experience in B2B SaaS customer, partner, and/or sales training instructional design (or equivalent combination of transferable experience and education)
  • Deep experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom)
  • Proven experience designing and developing scalable, engaging, online training is a must
  • Demonstrated experience working with multiple industry recognized instructional design models preferred
  • Must have the ability to work in an ever-changing, project-driven environment with a strong design sensibility when creating all customer, partner, and sales training and enablement instructional materials
  • Strong oral and written communication skills and diverse experience working with internal customers and stakeholders in both live and virtual environments
  • Proven ability to clearly articulate complex concepts in simple terms is essential
  • Excellent team player
  • Must be detail oriented and have strong project management skills needing minimal supervision
  • Experience with a wide range of modern elearning authoring tools (e.g. recent versions of Adobe Captivate, Articulate 360 Suite, Go Animate, Elucidat, etc.)
  • Working knowledge and application experience using reveal.js, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools
  • HTML5, xAPI, mobile learning, and adaptive learning experience desired
  • Experience working with a variety of Learning Management and Learning Experience Systems and various virtual meeting management tools such as Zoom is a plus
  • Familiarity with statically generated websites are preferred, as we take a handbook-first approach to Field and Customer Enablement
  • Knowledge of the software development life cycle, DevOps, and/or open source software is preferred
  • Ability to use GitLab

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

To view the full job description and hiring process, please view our​ ​handbook​. Additional details about our process can also be found on our ​hiring page​. 

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Job tags: Adobe Creative Suite B2B Branding Customer success DevOps Mentor Mobile Open Source Project Management Research SaaS Training
Job region(s): Worldwide/Anywhere
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