Learning Systems Administrator

Remote

Applications have closed
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GitLab

Posted 1 month ago

It’s an exciting time to join our team. We're the world’s largest all-remote company, and we've been intentionally building our culture this way from the start. With more than 1,200 team members in 65+ countries, GitLab is a place where you can contribute from almost anywhere. We are an ambitious, productive team that embraces a set of shared ​values​ in everything we do. 

Responsibilities

  • Monitor and resolve learner issues on GitLab Learn using Zendesk, Slack, the GitLab Community Forum, and email. This role will be the Directly Responsible Individual (DRI) for all free user community support, including GitLab Education program members and wider community members.
  • Enable GitLab team members and wider community members to contribute learning content to GitLab Learn
  • Maintain security requirements, role permissions, group segmentation, and public versus private content in the platform, including management of user permissions and roles
  • Build and implement a scalable system to moderate user and team members contributed content and activity using the GitLab Community Code of Conduct
  • Project management and coordination across all functional audiences using the LXP including Learning and Development, Field Enablement, Professional Services, Channel and Alliance Partners, and Community Relations
  • Collaborate with the Learning and Development team, People Business Partners, and managers to create key learning reports
  • Complete data maintenance with EdCast API and internal integration with Sisense dashboards
  • Track and monitor all compliance related courses (anti-harassment, corruption, bribery, etc) and follow up with users in a timely manner
  • Track and monitor LinkedIn Learning usage, data, metrics, and reporting
  • Iteratively document tasks, workflows, and processes in the GitLab handbook, focusing on the inclusion of high quality video to supplement text-based contributions
  • Meet all milestones and final deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed
  • Suggest and implement improvements to LXP administration workflows
  • Collaborate with People Ops team to build efficient and scalable workflows for learning administration and reporting
  • Closely partner and collaborate with other members of the Learning & Development team to continuously improve existing learning programs based on the latest research in adult education
  • Collaborate with the Brand and Technical Marketing teams to keep GitLab Learn platform design up to date, feature new learning programs, and follow GitLab branding guidelines and standards
  • Interface between GitLab and learning vendors (EdCast, LinkedIn Learning, etc)

Requirements

  • Experience with learning management systems and/or learning experience platforms is preferred, specifically EdCast learning systems
  • You share our values, and work in accordance with those values
  • Excellent organizational, task, and time management skills, with an emphasis on detail and follow up, plus the ability to prioritize tasks and requests from multiple stakeholders and audiences
  • Demonstrated ability to communicate and collaborate with individuals at all levels of the organization with excellent customer service skills
  • Ability to work in a fast-paced environment with demonstrated ability to coordinate multiple projects/initiatives simultaneously while meeting deadlines and business objectives
  • Exhibit strong data skills and ability to utilize Google Sheets
  • Ability to use, or willingness to learn, GitLab
  • Bachelor’s degree in Training Education or Communication is preferred
  • Successful completion of a background check
  • Clear, strong oral and written communication skills and can advocate for yourself and your role as a manager of one
  • Experience working with various virtual meeting management tools such as Zoom is a plus
  • Experience in successfully prioritizing, managing multiple projects, and working in a team environment
  • Ability to learn new systems quickly, and preferably have experience using GitLab, Zendesk, Discourse, EdCast, or any learning management or learning experience platforms
  • 3+ years related work experience (or equivalent combination of transferable experience and education)
  • Proven experience designing and developing scalable, engaging, online training is a must
  • Experience working with a variety of Learning Management Systems and Learning Experience Platforms such as EdCast

Additional details about our process can be found on our hiring page.

Remote-Global

Job tags: API Branding Compliance Customer service Project Management Research Security Training
Job region(s): Worldwide/Anywhere
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