Iconic Coffee Brand - Chat, Email, Phones

Remote

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ModSquad

ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

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ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 
Love great coffee? Sit down with this project!
The brand for coffee connoisseurs. Get the opportunity to work with one of the most iconic coffee brands around.
This position requires native English speakers.
Project Hours:Monday to Sunday, 6 am - 6 pm PSTCalls/Chats are Monday - Friday.Tickets are Monday - Sunday.Current need: strong Monday/Tuesday call availability.

What you'll do:

  • Provide top tier service to all consumers via calls and tickets
  • Use customer service skills to solve problems and address concerns efficiently and empathetically.
  • Become a brand ambassador.
  • Provide e-commerce and home delivery support for customers
  • Writes in a casual localized US tone; Must be native english speaker
  • Collaborate with team members

Qualifications:

  • Highly passionate and enthusiastic about serving our client’s customers
  • Exceptional verbal and written communication skills
  • Ability to maintain a positive and professional attitude
  • Problem-solving skills and the ability to remain solution oriented
  • Ability to juggle multiple tasks, use tactful discretion to quell customer concerns, and maintain a positive and solution-oriented demeanor
  • Accurately type at least 45 words per minute
  • Experience with CRM or ticketing systems such as Zendesk is a plus. Adaptable to learning new software.
  • Previous customer service/sales experience preferred
  • 20+ hours per week of availability
Reminder: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of being engaged on a project.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Job perks/benefits: Career development Flex vacation
Job region: Worldwide/Anywhere
Job stats:  8  1  0

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