Vimeo UK Live Support

ModSquad is a company that provides on-demand digital engagement. We work with the world’s coolest brands, and we’re oriented around flexibility, people, and results.
We are looking for community support experts with great customer service experience and an enthusiastic attitude. We currently have an opportunity for a special person to join the remote support team for Vimeo, a leading online video platform.
Responsibilities include providing chat support through Zendesk to assist customers that use the Vimeo platform.
Hours:Shift Days: Wednesday - SundayShift Times: 08:00 - 17:00 GMT 

What you'll be doing:

• Answering high-level tech support and customer service questions via chat and email
• Identifying recurring customer issues, helping to solve them, and escalating advanced issues for review.
• Troubleshooting issues live with customers and finding creative solutions for technical concerns
• Staying up-to-date about the latest bugs, feature launches, and policy changes through reading emails from Vimeo’s HQ team.
• Suggesting customer response templates and online help documentation.
• Having virtual coffee with us.

What we’re looking for:

• Amazing written and spoken English communication skills.
• Live streaming experience. You don’t need to be the next, biggest video game or blog streamer but you must have some streaming and encoder experience
• Internet savvy
• Ability to be flexible with a developing and fluid scope of work
• High Level of Empathetic and Technical communication
• Excellent attention to detail and ability to recognize patterns
• Comfortable following detailed workflows
• Able to handle multitasking in multiple windows and programs
• Great people skills and a desire to learn new things
• Candidates interested in a long-term position only
• Located in the UK

Bonus qualifications:

• You’ve got a leg up if you have 2 years customer service experience (and two legs up for online a support related degree)
• Ability to accurately type 60+ WPM
• Experience in / passion for film and video is a plus
• Your family and friends come to you for all their tech support needs

Some of the best things about being on our team:

• You can work from your home or anywhere you can find secure high speed WiFi.
• Company provides a computer and headset for this project.
• Security software enabled by ModSquad will need to be installed on your PC.
• Competitive contract rates
• Positive and supportive management focused on your success.
• Our clients are awesome and so are the people that use their products.
• We live in a never-ending stream of meme references and animated GIFs.

Reminder: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of being engaged on a project.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
About ModSquad:ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. Visit us at modsquad.com.
Individuals seeking employment at ModSquad are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.