Account Manager

Remote - Vancouver, British Columbia, Canada

Applications have closed
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Discover Staffbase's internal communication platform that allows you to create and send professional employee communications in minutes.

What if everyone got on the same page? This is something we ask ourselves everyday at Bananatag.

We believe great communication is at the heart of every business and we’re here to help companies make meaningful internal communication easy. Because when employees are informed and engaged, they’re happier and they do better work.

Who we are

Bananatag is an employee communication platform that allows users to save time by managing their email, Slack and MS Teams messages from a single tool. Our industry-leading email designer helps teams to collaborate in real-time on branded, engaging content, then explore analytics to understand the impact their messages are having.

Check out some of Bananatag's blogs to learn more:

Check out our Engineering blog page here for a peek at what they’re up to. You can also check out how we kicked off our WFH switch in March.

The Job

Are you our next Account Manager? We’re looking for someone to have roughly 2+ years of industry experience to join our amazing Sales - Account Management team. This is a unique opportunity to join a really sweet tech company, you can scope us out on Instagram, Glassdoor, and Indeed. We aren’t perfect, but we’re proud of who we are!

The experience of our customers is our #1 priority here at Bananatag. As Account Managers, we are given the ability to create an experience for customers where they see us as trusted consultants for their needs and goals of their communications. The feeling of satisfaction when a mutual partnership is created is amazing!

Bananatag has a positive, diverse, and evolving culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, impactful. If this sounds like a good fit for you, skim the rest and apply now.

What you’ll be up to:

  • Achieve the outlined revenue targets and goals
  • Identify new business opportunities within your existing customer base
  • Be the lead point of contact for all matters specific to the account
  • Provide ongoing support to customers via email, zoom meetings and calls
  • Provide high level product training for customers
  • Monitor customer adoption and engagement
  • Work with Customer Success Managers

What you’ll come with:

  • You welcome the opportunity to present and provide solutions to your customers
  • Rapport-building is natural to you
  • When you speak to your customer via email or zoom/call, your point is clear and you can address the customerʼs questions and needs. You know when to use their and theyʼre
  • You have an “Iʼve got this” attitude. You know what needs to be done today, tomorrow, and for the week
  • You love having coworkers and working towards a common goal, you are comfortable talking with your team and other departments
  • You donʼt necessarily know how a piece of code creates x,y,z but you can retain technical information to understand our product
  • You are flexible and adaptable, moving pieces and changes donʼt scare you one bit
  • You are smart and pride yourself in your ability to problem solve and thinking things through to find solutions
  • Bonus points for familiarity with Salesforce CRM


  • Competitive salaries with regular compensation reviews
  • Comprehensive extended benefits package (health, dental, and vision) from day one
  • A progressive ‘Employee Assistance Program’ through Babylon (owned by Telus) Telemedical access to doctors, therapists, and dietitians
  • Group Registered Savings Plan program (RRSP)
  • 4 weeks of vacation for everyone
  • We are a ‘remote first’ workplace now, but have nice offices in Kelowna & Vancouver if that's your thing, or even something in between, but require you to be eligible to work in Canada

Bonus Benefits:

  • We invest in professional development for you lifelong learners.
  • Authority, accountability, and autonomy to succeed at your own pace. A team that embraces knowledge sharing and wearing different hats. There are no lordships and fiefdoms here
  • We’re serious about diversity, inclusion and representation. We’ve created a task force to make sure that we’re not just talking the talk, but also walking the walk. Our stance is below
  • We surprise and delight our employees from time-to-time, you’ll just have to trust us. ;)

Our belief on Diversity and Inclusion: Diversity is Appealing

Did you know there are over 1000 different kinds of bananas out there? Each one brings something unique to the table, just like our people. We love that we’re all different; however, we have to admit that not all have been treated equally in the past. Bananatag promises that however you identify you will always have equal access and opportunity to succeed.

Our belief on Equity: Pay Parity

We believe in gender pay parity. We’ve taken a public pledge and worked to eradicate gender pay gaps (and gaps in other areas of diversity). We’re committed to bi-annual reviews and making corrections if we fall off track. Our aim is always a $1 to $1 ratio among all Bananas.

We’re certain that at Bananatag you’ll be able to have impact and create an inspiring career.

Job region: North America
Job country: Canada
Job stats:  0  0  0

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