Product Manager, Consumer

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

We are looking for a user-centric Product Manager who is passionate about developing honest and transparent financial products that improve lives. Whether that’s helping users pay for the things they love responsibly or enabling them to reach their financial goals, this Product Manager will spend the time to understand our user’s needs, delve into the data to understand behaviors and sharpen their instincts to anticipate non-obvious opportunities that will change the trajectory of our product. This Product Manager is comfortable with ambiguity, works well cross-functionally and has an owner’s mentality. 

The consumer product team at Affirm builds products for our Shopping Marketplace, new Financial Products and Rewards across our mobile app and web-owned channels. As a beloved brand with an NPS score of 79, we’re focused on building high-retention and frequency user experiences, enabling Affirm to become a bigger part of our consumer’s lives. You’ll collaborate with a team of Product Managers, Designers, Engineers, Analysts, Researchers and Marketers to bring the next generation of Affirm’s Consumer Products to life while making consistent improvements to existing experiences.

What You’ll Do

• Contribute to the product definition, strategy, and long term vision for our suite of consumer products
• Invent the future by talking to customers, looking at the data, and building products that our users will love
• Collaborate with a stellar team of researchers and analysts to run UXR, usability studies, data-driven experiments and platform improvements to inform product direction
• Lead a cross-functional team of engineering, design, operations, marketing and consumer business
• Establish, monitor, and measure success metrics after launch. Consistently integrate behavior data and customer feedback into key product decisions.

What We Look For

• 2+ years of product management experience
• Passion and drive to change consumer finance for the better
• Track record of successfully launching and growing consumer software products and services
• Experience in a D2C facing product role in e-commerce, consumer internet, fintech or payments 
• Analytically driven and highly metrics oriented
• Clear and compelling in written and verbal communication
• Obsesses over getting the details right but knows how to ship on time
• Familiarity with SQL and Excel for product analysis

Location   We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis. Check out our remote-first approach to learn more about the new ways we work.   If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.   At Affirm, People Come First is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.   We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.   We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking Submit Application, I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.