Production Support Engineer

DomainTools is seeking a Production Support Engineer to join our team. We are looking for master problem solvers with full stack experience. If you love a good puzzle, we have a place for you! Our Production Support Engineers take ownership of urgent issues, facilitate, research and deliver code fixes across all our systems. Your role is to focus on our customer experience and work closely with our Account Managers, Customer Success and Delivery teams to ensure services interoperability, increased consistency, and directly improve our customers experience.

Our team’s vision is to create a self-service, GitOps driven, developer-centric platform that allows for continuous integration and deployment of our world class security applications to our hybrid AWS environment. We are curating a list of best in class tools while building what is missing to make getting our jobs done easier and deliver exemplary developer tooling.

Do you have a passion for providing customers with the best experience possible and have a bias to action? Do you believe in and practice DevOps philosophy and are excited about the security space? Don't miss out.

Job Responsibilities

• Prioritize and take ownership of Production support issues
• Investigate, code and maintain web-scale data gathering, processing and delivery systems
• Creative problem solving to necessarily complex systems
• Work autonomously & across teams to achieve good customer outcomes
• Research and employ cutting edge techniques & technologies
• Provide code reviews, design feedback, demos, technical requirements & documentation
• Scope work and provide accurate estimates for reliable delivery
• Accelerate engineering productivity, reduce operational toil, increase consistency, and improve the lives of your coworkers every day

Requirements

Key Applicant Qualifications

• Full stack experience: 2+ years
• Professional development experience using Python, GoLang or equivalent languages: 3+ years
• Cloud infrastructure experience in AWS, Docker and Kubernetes: 2+ years
• Web-scale data engineering experience using MySQL, NoSQL, Hive, PySpark: 3+ years
• Linux/Unix experience: 3+ years
• Positive, customer centric attitude
• High Initiative
• History of productivity, contributing value to the business
• Attention to detail & high quality results
• Excellent written & verbal communication skills
• Ability to coordinate across varied teams and departments
• Believe in and practice DevOps philosophy
• Excited about security space!

Pluses

• Bachelor's degree or higher in Computer Science/related field or equivalent experience
• Experienced in software services (SOA) troubleshooting
• Production build and release management experience
• Experience in Data Pipelines such as Kafka, NATS or Apache Airflow
• Experience with serverless technology such as Amazon Lambda or Google Compute Engine

Benefits

DomainTools is the leader in domain name, DNS and Internet OSINT-based cyber threat intelligence, and cybercrime forensics products and data. With over 15 years of domain name, DNS and related ‘cyber fingerprint’ data across the Internet, DomainTools helps companies assess security threat risks, profile attackers, investigate online fraud and crimes, and map cyber activity in order to stop attacks. Our customers include many Fortune 500 companies, including leaders in Internet technology, banking, consumer products, manufacturing and government.

Our home and headquarters are located in Belltown Downtown Seattle (we are currently 100% remote due to COVID19) in a very cool office staffed with smart and energetic co-workers. We provide great benefits such as fully paid premiums on medical plans for employees, pet insurance, flexible PTO, and flexible scheduling to name a few.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.