Manager, Learning Program Management

Remote, USA

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Posted 2 weeks ago

PointClickCare is the leading cloud-based software provider for the senior care market in North America. Driven by a passion for innovation and technology, we build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. Recently named one of Deloitte’s fastest growing technology companies and Canada’s best managed companies, PointClickCare provides vast opportunities and a great culture for our employees. We believe work is much more meaningful when you're doing it with a higher purpose. For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
Position Summary:Reporting to the Director of Customer Learning, the Manager, Learning Program Management is accountable for leading and developing a remote team of Learning Program Managers with diverse Clinical and Financial subject matter expertise in the development of product training and certification programs for PointClickCare services staff and customers in the long-term and post-acute care (LTPAC) markets.   In collaboration with the Director, internal stakeholders and customers, you will support the team through the development and delivery of a holistic learning strategy to impact PointClickCare adoption and to drive customer outcomes.  Key attributes of the right individual are strengths in team management, project management, strategic thinking, adult learning, PointClickCare product knowledge or related LTPAC industry knowledge, cross-functional collaboration, service orientation, and communication.
Key Responsibilities: - Oversee the analysis, design, development, implementation, maintenance, and evaluation of PointClickCare product training and certification programs  - Onboard, coach, and provide ongoing performance feedback/reviews and professional development support including adult training principles to team members- Lead the team in staying abreast of product direction including product pilots, product enhancements and release changes, and attend release demos and other related product meetings- Work cross-functionally with internal stakeholders (i.e. RMO, product teams) and customers to align with the business, to identify needs and desired outcomes, and to forecast and plan training deliverables- Use collaboration skills to negotiate content, timeframes and usability requirements with stakeholders- Provide guidance in managing training project plans including scoping, development, prioritization, resource assignment and timelines- Communicate with customers and review course feedback to understand curriculum gaps and areas for improvement- Help shape the ongoing customer and certification training strategy- Deliver instructor led training, virtual and synchronous training to end-user customers and partners- Assist in the development of a formalized train the trainer program for customers- Contribute to the evaluation framework to identify and monitor key metrics that inform and validate customer and certification training quality, satisfaction and impact- Work with the Learning Program Managers in the creation of learning solutions in a variety of methods including instructor-led classroom learning, Web-based/virtual classroom training, online self-paced training and performance support- Collaborate with the LMS Administrators to have developed and published content loaded on the LMS- Assist in ongoing continuous quality improvement activities and contribute to evolving Customer Learning to world class
Required Experience: - Demonstrated people leadership experience, either formally or informally, in your current and/or previous roles - Capability in customer-focused change & innovation, relationship building & influencing- Long Term Post-Acute Care industry knowledge and experience in applying such to create user-focused training materials- Experience with release management and creating/maintaining training curriculum- Working knowledge of tools such as LMS, SmartSheet, Netsuite - Experience with Camtasia, Articulate, SnagIt, Captivate and Paligo CCMS is an asset- Excellent presentation and communication skills to communicate clearly, both verbally and written- Self-motivation and excellent organization skills to manage multiple projects- Attention to detail- Analytical, problem solving, and critical thinking skills- Experience with user and configuration of PointClickCare- Experience with implementation and product support is a plus- Post-secondary education in Training & Development preferred- LTPAC professional experience or designation (e.g. RN, CPA), or an equivalent preferredIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Job tags: Cloud-based CPA Cross-functional Human Resources LMS Project Management Strategic thinking Trainer Training