English Language Chat Support for Music Streaming Project

Remote - APAC

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ModSquad provides on-demand customer support, content moderation, social media, and community management services globally.

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ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
We are looking for email support representatives for our client who is a global music streaming service that allows people to enjoy the songs they love and also discover new ones. Customer inquires can range from something simple like telling a user how to access their account or address any technical issues. This project places a huge emphasis on the customer experience and attention to detail.
 Grave Yard Shift Super Stars - This long-term project is fast-paced with a lot of potential for steady income!
Production Hours:25 hours per week
Shift hours:From 4am to 8pm PST. Weekends required.
Orientation Hours:1 week Orientation (1st week) - 40hrs/week3 weeks of Nesting in English messaging support- 40hrs/week - actively doing the tasks in the project without KPIs4 weeks of Band Camp in English - 40hrs/week - actively doing the tasks in the project with KPIsThen release to full-time Productions - 25hrs/week
Orientation will be paid at full rate.

Required skills and experience:

  • Solid email support experience and proficiency.
  • Excellent command of both written and spoken English and Thai.
  • Able and willing to make on demand decisions in favor of the customer.
  • Accept and absorb performance feedback from your project manager and actively participate in QA calls.
  • Comfortable operating in a virtual team environment.
  • Secure internet connection
  • Dedicated remote office space
  • Bonus points if you are a music lover!

To Apply: Click the "Apply For This Job" link on this page.
Requirement: Remote patch management and endpoint security software installed by ModSquad
All interested parties will receive a response within two weeks.

Tags: Chat support Security

Region: Asia/Pacific
Job stats:  15  9  0

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