Technical Support Engineer — EMEA (remote)

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KUDO

KUDO is a multilingual web conferencing platform with human-powered live interpretation. Stream real-time interpretation to your conferences.

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About KUDO
KUDO is a New York based startup providing a language as a service platform enabling video conferencing with live language translation. Our expertise covers streaming real-time language interpretation to client’s web meetings and live conferences and keeps participants engaged no matter where they are. KUDO is revolutionizing the conferencing and language service industry, seeking to break through all geographic and language barriers impeding multilingual communication. We seek to create connections and allow people and businesses to work together from anywhere, at any time, and in any language. KUDO is a young startup that was founded in 2017. We are growing quickly with numerous multinational enterprise clients. If our mission resonates with you, please check us out at kudoway.com.  
Our Team
While KUDO is headquartered in New York City, our team is globally distributed and culturally diverse with employees spanning across all corners of the world. We have teams, partners, and customers across North America, Europe, Asia, and South America. 
We are eagerly seeking talented individuals to join us in our mission to overcome language and geographic barriers around the world. If our mission resonates with you, we highly encourage you to apply! 
The Opportunity
We are looking for a customer-facing Technical Support Engineer to join our Business Operations team in the EMEA region. This role offers a unique opportunity to come aboard a vibrant, disruptive company that is pioneering multilingual web conferences, online meetings and live events.

What You'll Do

  • Become an expert of the KUDO platform to effectively demo, onboard, and train prospects, clients and meeting attendees 
  • Provide operation support for client meetings
  • Enable client and partner success by providing personable, real-time/live meeting support by email, Slack, phone or tickets to troubleshoot technical roadblocks 
  • Configure hybrid meeting setups using a range of simultaneous interpretation equipment (Bosch, TAIDEN, Televic, etc...) and a strong familiarity of DANTE protocols 
  • Provide on-site conferencing support for simultaneous interpretation systems 
  • Share industry guidelines on software, hardware and interpretation tools with Clients and Partners 
  • Support Sales, Client Management, and Product Marketing customer-related initiatives  

Who You Are

  • You have 3+ years as an IT engineer, multilingual conferencing systems engineer or similar role 
  • You are a skilled trainer and have a knack for breaking down complex concepts into digestible chunks
  • You have experience troubleshooting on Mac and Windows OS with a solid understanding of Web-RTC technology
  • You have an excellent command of the English language and are an expert at written/verbal technical communication with a passion for product documentation
  • You are comfortable using content management tools for intake, auditing and reviewing requests
  • You have the ability to read and produce complex audiovisual schematics or diagrams
  • You thrive in an autonomous, fast-paced environment with minimal supervision to get the most important things done 
  • You are driven by an entrepreneurial spirit and excel at owning and pushing forward competing priorities

Bonus Points

  • Experience in simultaneous interpretation or video web conferencing 
  • You have previous experience troubleshooting feature-rich platforms with a deep understanding of 3rd party integrations, analyzing event logs and connection errors, using browser developer tools, etc...
  • Familiarity or comfortable working in a globally distributed, remote environment
  • Fluency in more than one language
What We Offer
✅ An opportunity to work at a mission-driven organization where your efforts directly help break down language barriers. ✅ The experience of working with an incredibly diverse and international team spread across 20+ countries.✅ An open and transparent company culture where individual and overall company performance is talked about and shared.✅ A front-row seat at seeing what a growing team and business looks like. ✅ Remote company setting with autonomy, flexibility, and great benefits including annual learning and development reimbursement, generous PTO, and setting you up with the hardware you need upon joining KUDO.
The principles of diversity and inclusion are essential to the success of KUDO. We are committed to being an equal opportunity employer. We value the diversity in our employees, and we do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, disability, gender identity, veteran status, or any other legally protected status.
KUDO will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request accommodation.

Our "Remote" positions may be done in the region they are posted in with the exception of Colorado due to local Colorado posting requirements.

Tags: Customer-facing Diagrams Entrepreneurial Excel Integrations Slack Trainer Windows

Perks/benefits: Career development Conferences Gear Salary bonus Startup environment Team events

Region: Worldwide/Anywhere
Job stats:  7  2  0
Categories: Dev Jobs Support Jobs
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