Customer Success Manager

Fresno, CA, United States

Full Time USD 50K - 80K
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Forsta

Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research...

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Company Description

Forsta is the new brand for the merged businesses of FocusVision and Confirmit & Dapresy, and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data for Voice of the Customer Programs & Market Research. If you want to join an exciting growth brand then we are your natural choice.

Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than “just another job”. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just coworkers – we’re all friends working toward a common goal.

  • Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
  • Exciting challenges in an international environment
  • Competitive salary and regular performance reviews
  • Flexible location and working environment – possibility to work from home
  • Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
  • and many more…

Job Description

As a Customer Success Manager, you will be the central interface between your customer and internal representatives from various disciplines once a project has been handed over. You mediate between your customer's interests and internal processes and ensure a smooth customer relationship.

Our mission is to empower our customers to solve as many business needs with the Forsta Platform as they can through authentic relationships, efficient solutions, and radically transparent and reliable communication. We inspire customers and colleagues to work with us because of how we execute and achieve the most important outcomes.

Your role will require and challenge you to:

  • Develop and strengthen a trusting, healthy business relationship to meet customer needs and identify potential business risks early on
  • Support customers in the onboarding process and in the daily handling of the products and services used by providing product and operational services, training and customer support
  • Mediate between customer requests and internal contacts in sales, technical support, service or product management
  • Improve and deliver customer training via webinars and phone/video conferencing
  • Perform analysis and evaluation of the products and services used by the customer and provision of the information for the sales department
  • Identify customer potential and suggestion of a value-adding solution
  • Promote customer loyalty through timely customer contact for license renewal
  • Work closely with sales, product, and account managers, as well as technical support and service

Qualifications

  • 2+ years experience in the Market Research industry
  • Experience in working with market research agencies and market research departments of industrial companies
  • Demonstrated interest and proficiency in technology. Ability to learn new technology is key
  • Good project management skills
  • High professional, social and emotional competence as well as a strong customer orientation
  • You are a strong and proactive communicator who approaches challenges collaboratively and with a focus on solving problems in the short, medium, and long-term
  • Resourcefulness, optimism, and resilience

Additional Information

The expected base salary for this position ranges from $50,300 to $80,400. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Interested in joining a great team?

If you have the qualifications listed above and want to join a great team, apply now!

 

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Tags: HTML Product management Project management Research SaaS Training

Perks/benefits: Competitive pay Flex hours Salary bonus Startup environment

Region: North America
Country: United States
Job stats:  4  0  0
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