Housing Income Recovery Consultant - HOMEBASED

Alderley Edge, United Kingdom

Full Time Mid-level / Intermediate
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NECSWS

NEC Software Solutions builds software and services that deliver better outcomes, keeping people safer, healthier and better connected.

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Company Description

***PLEASE NOTE THIS ROLE IS HOME BASED***

Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Job Description

NEC Software Solutions (NEC) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand, and Canada.

We use strategy, innovation, information, and technology to promote high-performing public services, management, and governance in the UK.

We are looking to recruit enthusiastic people to join our team, based in the UK. We would like to recruit high quality Consultant’s keen to learn and develop new skills and knowledge around the provision of Housing IT systems to the not for profit, social housing sector.

We work together with our clients in trusted partnerships to deliver systems and services that seek to improve the skills and capabilities of employees, fully engage our clients, and thereby add to public value

MAIN RESPONSIBILITIES:

  • Provide consultancy on NEC Housing system Implementations, specifically focusing on system configuration and build.
  • Provide consultancy for existing NEC customers using our Social Housing Management Software
  • Ensure all consultancy and training is delivered effectively and achieve positive customer feedback.
  • Ensure customer satisfaction with the product and feedback any issues into the consultancy group and other internal groups.
  • Maximise billable utilisation.
  • Assist with product development, including attending user groups and creation of user guides.
  • Develop customer and internal training courses and maintain solution design manuals.
  • Progress and update knowledge in all aspects of Social Housing Management.
  • A willingness to travel long distances & be available outside standard working hours including overnight stays in the UK. Please be aware that this role may require significant travel. 

Qualifications

ESSENTIAL SKILLS:

  • Rents, Arrears Analytics and Service charges business expertise using our NEC Housing system
  • Previous exposure to NEC Housing products or to Housing environments from working for or with Local Authority Housing, ALMO’s or Housing Associations.
  • Previous experience in a Consultancy environment.
  • Excellent communication skills, both written and verbal
  • Working knowledge of project methodologies, from a consultancy viewpoint
  • Experience of working with customers and/or external agencies
  • Experience of delivering training and/or seminars
  • Ability to problem solve in demanding circumstances
  • Ability to work on own or part of a team
  • Ability to work on multiple projects in parallel

DESIRABLE SKILLS:

  • Experience creating, configuring, and implementing NEC Housing system modules.
  • Working knowledge of Unix and/or SQL

Additional Information

Employees of NEC Software Solutions are entitled to the following Company funded benefits:

  • Single Private Medical Cover (with the option to select family cover at an additional cost)
  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days during enrolment period
  • 4 x basic salary life assurance cover
  • A Group Pension Plan with fantastic employer contributions
  • A selection of tax efficient flexible benefits to suit your individual needs 
  • The role offers a competitive salary

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

Tags: Analytics Customer feedback SQL Training Unix

Perks/benefits: Competitive pay Flex hours

Region: Europe
Country: United Kingdom
Job stats:  0  0  0
Category: Other Jobs
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