HR Operations & Technology Manager

Remote, US

Full Time Senior-level / Expert USD 100K - 140K
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Extend leverages cutting-edge technology to provide a better way for customers to protect the products they love. Our digitally-native solution delivers a modern experience that is a win for both merchants and their customers.

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About Extend:

Extend is modernizing the $100 billion-per-year extended warranty and protection plan industry using cutting-edge technology, and top-notch customer service. After a $260M Series C financing round, we are ready to continue to scale our organization and grow beyond our $1.6B valuation.

Our API-first solution allows any merchant to offer extended warranties and protection plans, both online and offline, while also providing a merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters. More recently, Extend also launched a solution around shipping protection, covering consumers in the case of lost, damaged or stolen packages. This is further expanding our addressable market and value creation for merchants.

We are a venture-backed startup in downtown San Francisco led by founders who have previously had multiple successful exits. Extend simplifies the technology stack for the extended warranty and shipping protection industries.

About the Role: 

The Manager of HR Operations & Technology will lead our efforts at executing world class HR processes and employee support. Improving our processes, establishing service level agreements, creating decision enhancing analytics, leveraging technology whenever possible and building our HR capabilities to successfully scale as Extend continues to grow.

What you’ll do: 

  • Guiding and management of company’s HR policies and regulations and designing and implementing those company’s HR policies.
  • Evaluating key HR metrics for monitoring performance and creating reporting dashboards and analytics for decision makers.
  • Creating internal People / HR Team metrics to track performance.
  • Partnering with IT to assess, monitor and improve HRIS (Dayforce) and other applications and tools used by the People team.
  • Tracking team budgets and helping modify as needed.
  • Addressing employees’ queries (e.g., on compensation and labor regulations).
  • Recommending software for addressing the needs of employees (e.g., performance review tools etc.)
  • Identify opportunities for process improvement and develop plans to implement corrective action.
  • Help build the team’s capability to deliver high quality service at scale.
  • Manage the HR Service Delivery Model ticketing and issue resolution process.
  • Partner and collaborate with cross functional teams like Rev Ops, Payroll, Legal, and IT to ensure successful HR processes.
  • Oversees federal, state and local regulatory compliance matters with respect to payroll, employment, labor and immigration matters.
  • Internal ad-hoc reporting/ government required reporting (multiple worksite quarterly reports, EEO, SOC audit, compliance training).
  • Compensation & Leveling - Keeping abreast on current compensation market trends and ensuring alignment to company wide leveling.
  • Primary contact for all immigrant and non-immigrant employment and permanent resident sponsorship requests. Gathers, processes and tracks all documentation for current employees and new hires in consultation with external immigration counsel.
  • Lead and manage benefits administration including medical, retirement, and various flexible benefit accounts. This includes management throughout the year as well as open enrollment, and overseeing billing and other administrative tasks. 
  • Manages Leave of Absence Program, including communicating federal and state leave laws and company policies to employees. Partners with a third party, Sparrow to prepare and track leaves.
  • Maintaining finance headcount sheet data, capturing new hire data, promotions, organizational changes and equity grant tracking & approval with Legal.
  • Other projects and duties as assigned.

What We Are Looking for: 

  • At least 5 years experience in an HR role with strong preference for experience managing the full cycle operations of an HR function 
  • Bachelor’s degree or an additional 3 years experience in field in lieu of a degree.
  • Excellent technical skills with strong knowledge of technologies, applications and systems used in HR and Recruiting.
  • Tremendous attention to detail and outstanding planning and project management skills to properly prioritize and complete work effectively and efficiently.
  • Good communication skills both interpersonal, written and in training or public speaking.
  • Professional and ethical individual who respects and is able to confidently manage sensitive data and privacy issues.
  • Experience creating and implementing analytics. 
  • Although this role is remote, a willingness to travel occasionally as needed is required.

Estimated Pay Range: $100,000 - $140,000 

Life at Extend:

  • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
  • Competitive salary based on experience, with full medical and dental & vision benefits.
  • Stock in an early-stage startup growing quickly.
  • A very generous, flexible PTO plan.
  • 401(k) with Financial Guidance from Morgan Stanley.


*The pay range for this position is listed above; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Incentive compensation may also be included in this role as approved by management, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market data.


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Tags: Analytics APIs Billing Compliance Customer service HR Project management Recruiting Training

Perks/benefits: Career development Competitive pay Equity Flex hours Flex vacation Health care Medical leave Startup environment

Region: North America
Country: United States
Job stats:  3  0  0
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