Director of Clinical Operations

Raleigh, North Carolina (Remote)

Full Time Executive level / Director
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Posted 1 week ago

Science 37 is accelerating the research and development of breakthrough biomedical treatments by bringing clinical trials to patients' homes. Backed by venture investors such as Glynn Capital, Google Ventures, Redmile Group, dRx Capital and Lux Capital, we are revolutionizing the clinical trial industry, one patient, at a time. To help us achieve our goal, we are seeking a razor-sharp Director of Clinical Operations eager to make an impact within a mission-driven organization.

The Director, Clinical Operations is responsible for the operational oversight of clinical research trials conducted by Science 37. This leader provides direction within the Clinical Operations department while mentoring and developing Clinical Study Leaders and Clinical Research Coordinators at Science 37.

This individual has the skills and understanding of how clinical research is conducted from the sponsor, site, and CRO perspectives.  In addition, the Director of Clinical Operations is knowledgeable in the use of mobile technology to enhance operational conduct of clinical studies for study participant and study sponsors.

The Director engages and evaluates performance to assure that Standard Operating Procedures (SOPs), Good Clinical Practices (GCP), regulatory guidelines, and all best practices are followed rigorously and uniformly. The Director works internally across functions and departments with Science 37 study staff and management, as well as externally with study sponsors and vendors.

The Director of Clinical Operation oversees Clinical Study Leaders and is responsible for all clinical and operational aspects of each trial including allocating of resources to each project.

Duties & Responsibilities

Duties include but are not limited to:

Project Guidelines and Communication:

  1. Provides operational support for Clinical Operations
  2. Serves as Program or Project Director for large or complex projects
  3. Serves as supervisor, resource, mentor, trainer and motivator to team members
  4. Oversees clinical studies including assessing quality, financial health and customer relations
  5. Assists with the development of systems and procedures for effective project management and clinical operations
  6. Participates in business development activities as required, including proposal pricing and bid defense meetings
  7. Oversees the proper conduct of clinical studies at Science 37 in accordance with SOPs and GCPs.
  8. Establishes and maintains contacts at various management levels regarding clinical operations department or specific projects.
  9. Oversees clinical projects including deliverables from all functional areas and vendors in accordance with contractual timelines, sponsor specifications, quality and GCP
  10. Defines and oversees timelines, milestones and scope of work limitations
  11. Contributes to continuous process improvement across the departments
  12. Identifies bottlenecks and work with Science 37 departments to address issues

Project Analysis and Management

  1. Identifies critical project success factors for tracking, analysis and reporting including probability and impact of potential project risks
  2. Helps to develop, manage, and oversee adherence to project budget and contracts and assists in the identification and development of scope change documents
  3. Oversees and responsible for project status, timelines, and budget expenditures; identifies potential problems and initiates solutions.
  4. Approves project grants, expense reports and financial records (invoicing/units/expenses)
  5. Supports Clinical Study Leaders in assignment of needed resources for project conduct and completion with functional area leaders; ensures appropriate staffing to accomplish project goals within budget
  6. Ensures contracting processes are completed in accordance with project timelines and cost parameters
  7. Ensures compliance of vendors with study protocols, Good Clinical Practices, worldwide regulatory requirements, SOPs and company policies, quality standards and guidelines
  8. Serves as subject matter expert in quality audits (from internal functions and external regulatory bodies), as well as in regulatory inspections
  9. Ensure that study activities are properly tracked and entered into the company’s time tracking/project management/resource planning software tool in a timely manner


  1. Active member of Clinical Operations Leadership Team
  2. Accountable for development, oversight and delivery of Clinical Operations personnel training in key areas
  3. Mentors and/or assists in coaching/training clinical operations personnel at all levels, including Clinical Study Leaders, Clinical Research Coordinators and/or other study-associated personnel
  4. Conducts performance reviews, calibration sessions and feedback discussions. Performs competency assessments across his/her team and implements and monitors development plans with direct reports
  5. Determines needed program processes and assists in development of training programs for Clinical Operations personnel
  6. Establishes and communicates team performance expectations and guidelines
  7. Manages performance of all service providers, delegating appropriate and challenging assignments to encourage growth, development and responsibility
  8. Participates in development and review of departmental Standard Operating Procedures (SOPs), guidelines, and intradepartmental procedures and other continuous process improvements programs, as assigned

 Business Development

  1. Collaborates with senior members of the organization and Commercial Team in the development and presentation of Science 37 capabilities and proposal defenses


  1. Bachelor’s degree required. Advanced degree or equivalent clinical operations experience preferred
  2. 10+ years of pharmaceutical-sponsored clinical operations experience (or equivalent) and/or clinical research background in a supervisory role
  3. Medical and scientific knowledge required

Skills and Competencies

  1. Expertise in clinical operations - Demonstrated ability to successfully manage people/projects, think critically, problem solve proactively, and be able to follow-through until delivery.
  2. Knowledge of field organizational strategies - Proven ability to adapt to a rapidly changing work environment. Successful decentralized team management and situational responsive decision-making.
  3. Expert knowledge of clinical research – Expertise in the drug development process and the critical elements for success in clinical trials, with previous participation in and contribution to these activities. Ability to review and assist in the development of protocols, programs, and assess the risks and requirements of a project.
  4. Team management and collaborative capabilities - Demonstrated experience in building and guiding organizational teams. Commitment to collaboration, within and across departments. Leverages each team member’s unique background and perspective to achieve team goals while providing clear direction and accountabilities.
  5. Strong motivational and influence skills – Ability to motivate, influence and guide team members and direct reports; gains commitments from others.
  6. Strong communication and presentation skills - Demonstrates strong written and verbal communication skills. Ability to establish and maintain positive relationships with sponsor, project team member and internal Science37 study staff and management. Ability to conduct effective presentations.
  7. Computer skills - Working knowledge of MS Office suite and Google applications. Able to generate business correspondence, create forms and generate reports as required. Willingness to gain expertise in the use of propriety software.
  8. Practices professionalism and integrity in all actions – Demonstrated ability to foster concepts of teamwork, cooperation, self- control, and flexibility to get the work done.
  9. Leadership – Communicates and exhibits leadership behavior consistent with the company-wide keystone focus. Ability to have difficult/crucial conversations. Understands interpersonal and group dynamics and has a range of interpersonal skills and approached with ability to select a best fit-approach.


  1. Up to 20% travel, as needed, for project team meetings, client presentations and other professional meetings/conferences as needed
  2. Ability to communicate in English (both verbal and written)


The incumbent reports to Senior Vice President, Clinical Operations, who will assign projects and provide general direction and guidance

Incumbent is expected to perform duties and responsibilities with minimal supervision

Direct Reports

  1. Senior Clinical Study Leaders
  2. Clinical Study Leaders
  3. Senior Clinical Research Coordinators (as needed)
  4. Clinical Research Coordinators (as needed)

Science 37 values the well-being of its employees and aims to provide team members with everything they need to succeed. Enjoy healthy catered lunches, snacks and beverages, and top-notch equipment such as the latest Macbook Pro, 4k monitors, and adjustable standing desks.

Submit your resume to apply!  

Job tags: Coaching Compliance Computer skills Mentor Mentoring Mobile Motivator MS Office Project Management Research SOPs Subject matter expert Trainer Training
Job region(s): North America
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