Customer Account Manager, US Remote Option

United States - Remote

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Guidewire Software
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Posted 1 week ago

Ready for a new challenge? Join Guidewire as a Customer Account Manager, we would love to see your background! The focus of this role is to manage relationships with existing customers, negotiate contract renewals, manage reference requests and ensure customer satisfaction. In this role, you will need to work well with extended teams across our organization in support of our customers. The CAM role is part of the Sales organization, so you will be expected to identify sales opportunities and engage field sales as necessary.
We need an experienced software Customer Account Manager (CAM) to help ensure long term success and referenceability at existing customers in the P&C Insurance industry. Deep knowledge of working with large sophisticated customers, sales and contracts is required. The candidate must be experienced at forming long term relationships with executives in the assigned territory. Insurance knowledge is a plus.
The focus of this role is to maintain relationships with existing customers, negotiate contract renewals, manage reference requests and ensure customer satisfaction. In this role, you will need to work well with extended teams across our organization in support of our customers. The CAM role is part of the Sales organization, so you will be encouraged to identify sales opportunities and engage field sales as necessary.

KEY ACTIVITIES INCLUDE:

  • Build and lead post-sale client relationships to maximize product expansion opportunities and ensure customer satisfaction
  • Manage and close contract renewals and updates
  • Establish and maintain reference contacts and encourage participation in PR, success stories, videos and events
  • Develop relationships with customers at all levels of the organization (C-level to program leads) in the assigned territory
  • Engage internal departments and key partners as necessary to drive successful customer engagements
  • Provide regular updates to customers on product roadmap, new offerings and company initiatives
  • Arrange and participate in product, technical and sales presentations to clients
  • Facilitate customer user groups in assigned region
  • Support the resolution of customer critical issues with participation from other teams as needed
  • Maintain a solid knowledge base of the Company’s underlying technology, products, delivery services, education offerings, solution partners and system integrators
  • Follow and support Company procedures for proposals, contracts, and policy changes
  • Represent the Company at conferences, industry meetings, user groups and other venues in support of our customers
  • Track and report key engagement metrics to Management regarding the coverage of your territory

REQUIRED SKILLS/EXPERIENCE INCLUDE:

  • Minimum 5-year experience with enterprise software
  • Extensive experience and knowledge of the Insurance industry preferred
  • Thorough understanding of enterprise account management and show a methodical approach to handling a territory
  • Well-developed verbal communication, liaison and representation skills
  • Well-developed writing skills and the ability to proof read own material and that of others
  • Ability to work with minimal direction
  • Ability to understand customer trends and business drivers to better position our solution at assigned accounts
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About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job tags: Account Management AI
Job region(s): North America
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