Head of People Operations

Canada

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Hopper

Posted 1 month ago

À PROPOS DE HOPPER
Chez Hopper, nous avons pour mission de créer la société de voyage la plus centrée sur le client au monde. Nous tirons parti de la puissance qui découle de la combinaison de quantités massives de données et de l'apprentissage machine pour créer le premier marché du voyage mobile qui connaît la croissance la plus rapide au monde - un marché qui permet à nos clients d'économiser de l'argent et de mieux voyager.
L'objectif de Hopper est de réduire l'anxiété des voyageurs à toutes les étapes du processus, de l'achat jusqu’au voyage. En créant un marché du voyage transparent et des produits technologiques financiers uniques, basés sur des données et visant à assurer la tranquillité d'esprit, Hopper apporte une valeur ajoutée à chaque étape du voyage du client.
Hopper a lancé plusieurs produits fintech sur mesure qui exploitent nos immenses données de première main et de tiers pour créer des produits et une valeur qui n'existent pas ailleurs - notamment des billets remboursables et flexibles et un gel des prix. Grâce à ces offres, la croissance des revenus de Hopper a augmenté de 112 % malgré le ralentissement des voyages dû à la COVID-19.
Grâce à un financement de plus de 250 millions de dollars canadiens provenant d'investisseurs de premier plan au Canada et aux États-Unis, Hopper est prêt à poursuivre son accélération pour devenir l'entreprise de voyage axée sur le client qui connaît la croissance la plus rapide au monde.
Reconnue comme l'une des entreprises les plus innovantes au monde par Fast Company trois années de suite, l’application Hopper a été téléchargée plus de 50 millions de fois et compte plus d'un million de nouvelles installations par mois. L'application a reçu de nombreux éloges sous la forme de récompenses pour les mobiles, comme le Webby Award for Best Travel App of 2019. 
Venez décoller avec nous !

ABOUT HOPPER
At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace -- one that enables our customers to save money and travel better.
Hopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying and taking process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.
Hopper has launched several bespoke fintech products that leverage our immense first and third-party data to create products and value that do not exist elsewhere - including Refundable and Flexible Tickets and Price Freeze. Thanks to these offerings, Hopper’s revenue growth is up 112% despite the travel slowdown due to COVID-19.
With over $250M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its acceleration to becoming the world’s fastest-growing end-to-end customer-centric travel offering.
Recognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 50 million times and sees over 1 million new installs per month. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019. 
Come take off with us!


THE ROLE
We’re looking for a leader of People Operations whose main objective is to leverage the strong culture we have to develop the human capital strategy and build mechanisms that will develop and grow talent, abiding by the leadership principles that are core to our existence. This role will bring additional leadership bench strength to the organization as it enters a new phase of growth and transformation.  The ideal candidate has a solid background in human resources leadership and transformation at growth companies,  but more importantly brings an innate curiosity and a modern approach to the challenges of an organization that is growing at a high-speed.  Someone who looks for creative ways to reinvent and improve while guiding teams across the organization within a cultural framework that rewards excellence, speed of execution and imagination  through periods of substantial change.
Reporting to the Chief People Officer, you will get to work with the various business units to develop and implement the Talent management strategy, measure and track the impact and progress of your plan with a concrete dashboard of metrics.

IN THIS ROLE, YOU WILL:

  • Partner with the business units to successfully roll-out the performance management program 
  • Build the Leadership & Development plan
  • Build the roadmap for Talent Management with clear objectives, establishing metrics for measuring success.
  • Grow the HR team and expand its capabilities
  • Manage HR operations in various countries.
  • Champion, embody, and evangelize Hopper company values:
  • Recommend and establish Hopper practices that foster a positive workplace culture, employer brand, and enables all employees to contribute to the results of the organization.
  • Work in alignment with all internal teams to enable their success.

AN IDEAL CANDIDATE HAS:

  • A relevant academic degree (i.e. Business, Organizational Psychology, Change Management) with an HR certification(s) would be advantageous
  • 5 + years of related work experience in a fast-paced, growth organization, across multiple HR disciplines.
  • Demonstrated experience building and scaling people and talent strategy, culture, and processes while overseeing day-to-day operations.
  • Ability to translate the business needs as they constantly evolve into enabling HR initiatives that contribute tangible value and positive change.
  • Experience evaluating business problems rapidly and making informed business decisions without delay.
  • People leadership experience with proven experience effectively leading transformational change.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Strong communication and negotiation skills with the ability to influence with confidence at all levels of the organization.
  • Highly results-oriented with a strong sense of urgency and the ability to deliver within a fast paced, continuously evolving environment.

AVANTAGES
• Une startup bien financée et établie avec de grandes ambitions, un salaire compétitif et des options sur actions• Plans d’assurance médicale, dentaire, invalidité et vie à 100% couvertes par l’employeur• Accès à un 401k (USA) ou à un régime d’épargne-retraite (Canada)

BENEFITS
• Well-funded and proven startup with large ambitions, competitive salary and stock options• Dynamic and entrepreneurial team where pushing limits is everyday business• 100% employer paid medical, dental, vision, disability and life insurance plans• Access to a 401k (US) or Retirement Savings Plan (Canada)
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Job tags: Competitive salary Data-driven Employer Brand Entrepreneurial Fintech HR Human Resources Machine Learning Mobile Stock options
Job region(s): North America
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