Sr Sales Enablement Program Manager

Remote US/Canada

Full Time Senior level / Expert
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PagerDuty Inc.
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Posted 1 week ago

Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Why We Need You
As a Senior Sales Enablement Program Manager, you will be a key part of our Sales Enablement team, and thus key to the continued scaling of PagerDuty. Effective delivery of Sales Enablement programs helps drive attainment of revenue, pipeline, productivity, and activity goals across all segments and geographies of the Sales & Services team. 
Are you a problem solver? Do you enjoy working through solutions with a variety of stakeholders in a collaborative manner? Do you take pride in arriving at, documenting, and communicating solutions? Then this is the right opportunity for you.
You are an extraordinary partner – with all of sales and services, marketing, and our back office teams. You are committed to exceptional customer service. You build strong, significant, and compassionate relationships with internal and external partners, no matter their level. 
You are passionate about driving individual and team success by ensuring they have the knowledge, skills and tools to excel. You get tremendous satisfaction from the success of others and you know how to drive those results.
You are an excellent and compelling communicator. You can break down complex concepts and explain them clearly to all levels of sales and services. You have experience selling or supporting sales in the SaaS world and can bring immediate value to sales teams.
You are excellent at multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and sales experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

How You Contribute to Our Vision

  • Be recognized as a valued business partner by internal stakeholders, including Sales & Success leadership, Product Marketing, Sales Strategy and Operations.
  • Quickly become an expert in our sales methodologies, go to market plays, and internal PagerDuty processes.
  • Manage all aspects of assigned/defined pillars of the Sales Enablement program. Create and maintain roadmap, project plans, intake and consumption documentation. Update and deliver appropriate sections of iteration reviews. 
  • Build and maintain effective relationships with cross-functional teams, especially Product and Product Marketing, Sales Operations, Finance, Legal, and Business Applications 
  • Define and create curricula, content, and resources for ramping and ramped employees for the relevant Sales Enablement program areas.
  • Create/collect relevant metrics to determine and report on productivity of ramping and ramped employees and effectiveness of Sales Enablement materials.
  • Develop and deliver content for employee onboarding and continuous education programs using the most effective format and delivery vehicle (e.g. eLearning, in person training, virtual live training, etc)
  • Organize content in our content management system (Highspot), monitor and report on usage and effectiveness of that content

Minimum Qualifications

  • 5+ years experience with Sales, Sales Operations, Sales Engineering, or directly related
  • Experience with Salesforce, including navigating sales stages, building quotes, sending order forms, building reports
  • Experience with forecasting systems and activity tracking tools
  • Experience with adult learning, training, design thinking and/or instructional design
  • Bachelor's degree or higher
  • Up to 10-15% travel (in the future), primarily in North America (SF, Atlanta, Toronto) but occasionally international (London, Sydney)

Preferred Skills

  • Able to manage complex projects with cross-functional teams. Some project management training a plus
  • Passionate about continuous improvement, growth mindset, and lifelong learning
  • Knowledge of sales processes, methodologies, and value/solution selling best practices
  • Excellent written and verbal communication skills
  • Experience managing multiple stakeholders on projects and helping find alignment and consensus 
  • Strong presentation skills, able to deliver a variety of in-person training courses
  • Able to work independently & problem solve
  • Critical thinking and attention to detail, able to identify gaps in processes and rollout plans and solve for them effectively. 


PagerDuty offers:- Competitive salaries and company equity- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family- Generous parental leave- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.- Paid employee volunteer time - 20 hours per year- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
Job tags: Cross-functional Customer service Excel Project Management SaaS Salesforce Training
Job region(s): North America
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