Product Manager, Growth

Canada

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Hopper
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Posted 1 week ago

À PROPOS DE HOPPER
Chez Hopper, nous avons pour mission de créer la société de voyage la plus centrée sur le client au monde. Nous tirons parti de la puissance qui découle de la combinaison de quantités massives de données et de l'apprentissage machine pour créer le premier marché du voyage mobile qui connaît la croissance la plus rapide au monde - un marché qui permet à nos clients d'économiser de l'argent et de mieux voyager.
L'objectif de Hopper est de réduire l'anxiété des voyageurs à toutes les étapes du processus, de l'achat jusqu’au voyage. En créant un marché du voyage transparent et des produits technologiques financiers uniques, basés sur des données et visant à assurer la tranquillité d'esprit, Hopper apporte une valeur ajoutée à chaque étape du voyage du client.
Hopper a lancé plusieurs produits fintech sur mesure qui exploitent nos immenses données de première main et de tiers pour créer des produits et une valeur qui n'existent pas ailleurs - notamment des billets remboursables et flexibles et un gel des prix. Grâce à ces offres, la croissance des revenus de Hopper a augmenté de 112 % malgré le ralentissement des voyages dû à la COVID-19.
Grâce à un financement de plus de 250 millions de dollars canadiens provenant d'investisseurs de premier plan au Canada et aux États-Unis, Hopper est prêt à poursuivre son accélération pour devenir l'entreprise de voyage axée sur le client qui connaît la croissance la plus rapide au monde.
Reconnue comme l'une des entreprises les plus innovantes au monde par Fast Company trois années de suite, l’application Hopper a été téléchargée plus de 50 millions de fois et compte plus d'un million de nouvelles installations par mois. L'application a reçu de nombreux éloges sous la forme de récompenses pour les mobiles, comme le Webby Award for Best Travel App of 2019. 
Venez décoller avec nous !

ABOUT HOPPER
At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel marketplace -- one that enables our customers to save money and travel better.
Hopper’s goal is to reduce traveler anxiety throughout all stages of the trip buying and taking process. By creating a transparent travel marketplace and unique, data-driven financial technology products focused on providing peace-of-mind, Hopper adds value along each step of the customer’s journey.
Hopper has launched several bespoke fintech products that leverage our immense first and third-party data to create products and value that do not exist elsewhere - including Refundable and Flexible Tickets and Price Freeze. Thanks to these offerings, Hopper’s revenue growth is up 112% despite the travel slowdown due to COVID-19.
With over $250M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its acceleration to becoming the world’s fastest-growing end-to-end customer-centric travel offering.
Recognized as one of the world’s most innovative companies by Fast Company three years in a row, Hopper has been downloaded over 50 million times and sees over 1 million new installs per month. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019. 
Come take off with us!


THE ROLE
Hopper launched an incentives program in 2020 in order to activate and engage millions of our existing users. After an unprecedented year for the travel industry, we’re looking for a Product Manager to help us scale customer growth sustainably in 2021 through innovative incentive campaigns and designing a new loyalty program, all the while building on the technical infrastructure to keep the platform running smoothly.

IN THIS ROLE, YOU WILL:

  • Work with a cross-functional team of product designers, data scientists, and engineers to incrementally build a robust incentives and loyalty platform with delightful yet pragmatic user experience to engage and retain our customers.
  • Manage a product roadmap for a set of product and technical features from inception through implementation; collect and document requirements, establish key performance metrics, craft the user experience, and drive execution.
  • Use good judgment to make appropriate trade-offs when scoping and specifying solutions to UX features or complex technical issues, and document and communicate projects to maximum clarity with respect to its intended resolution and expected impact to the business.

AN IDEAL CANDIDATE HAS:

  • Delivered delightful features at scale in a consumer product management role
  • Experience analyzing data, drawing accurate conclusions, and adjusting strategy
  • Data fluency and SQL knowledge to self-serve data questions
  • Technical depth and ability to effectively lead conversations with engineers and data scientists
  • An innovative and detail-oriented approach to problem-solving, considering all sides of a problem and the short and long term impact of each decision

NICE TO HAVE:

  • Ability to engage the team and facilitate cross-functional collaboration and high organizational skills to manage deadlines and juggle priorities
  • Exceptional ability to grasp, manage, and articulate complex systems
  • A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
  • Knowledge of incentives, retention or loyalty programs a plus
  • Exposure to GCP or AWS based data pipelines a plus
AVANTAGES
• Une startup bien financée et établie avec de grandes ambitions, un salaire compétitif et des options sur actions• Plans d’assurance médicale, dentaire, invalidité et vie à 100% couvertes par l’employeur• Accès à un 401k (USA) ou à un régime d’épargne-retraite (Canada)

BENEFITS
• Well-funded and proven startup with large ambitions, competitive salary and stock options• Dynamic and entrepreneurial team where pushing limits is everyday business• 100% employer paid medical, dental, vision, disability and life insurance plans• Access to a 401k (US) or Retirement Savings Plan (Canada)
#LI-Remote#BI-Remote
Job tags: AWS Competitive salary Cross-functional Data-driven Entrepreneurial Fintech Machine Learning Mobile Product management SQL Stock options User Experience UX
Job region(s): North America
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