Customer Success Manager, APJ

All roles listed as ‘remote’ are available as remote within the same country

Customer Success Manager

Location: Australia; Singapore 

We’re looking for an empathetic, curious and experienced professional to join our Customer Success Organization to help retain and grow Snyk’s growing customer base.. 

The Customer Success team works hand-in-hand with Development and Security leaders from modern dev shops to advance their open source security program using the Snyk Cloud Native Application Security Platform.

As a CSM, you’ll spend your time:

• Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
• Designing and executing  customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
• Mobilizing internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

You should apply if you:

• Have 3-5 years of progressive experience in a customer-facing professional role
• Can demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode)
• Have proven experience managing post-sales client relationships
• Have exceptional organization and time-management skills and are able to effectively manage across competing priorities 
• Are an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
• Thrive in a collaborative, fast-paced environment and as a part of a results oriented team

Interested?

Please apply below! We’re a fast-growing company, with lots of opportunities to take on additional responsibility and to improve and shape processes. 

We care deeply about the warm, inclusive environment we’ve created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway :)

We are distributed across four offices in London, Tel Aviv, Boston and Ottawa, with 10% of the company working fully-remote. We’ve made an organisational commitment to building a strong, effective, distributed company: we form teams across multiple offices wherever possible, and we invest in communication so that we can benefit from each others’ perspectives.

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