Senior Business Operations Manager

Remote, Europe

Full Time Senior level / Expert
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Posted 2 weeks ago

We’re SwissBorg, a fintech startup headquartered in Switzerland, with offices in Tallinn, Toronto and London. 
Our flagship product, the SwissBorg app, offers over 120,000+ users the best price and liquidity across 15 fiat and 12 cryptos, as well as giving them the opportunity to earn passive income with our new Smart Yield account. And the community is growing fast, with over USD 200 million in assets under management, weekly volume of over USD 50 million, and over 3,000 Premium users.
But that’s just the start in our mission to democratise wealth management by building products that allow individuals to manage their crypto assets at a touch of a finger. Whether you’re in Andorra or Zimbabwe, and whether your portfolio is worth one dollar or a million, SwissBorg gives you the best tools to learn about digital currencies and manage your wealth.
And this is where you come in...
Your Mission:
This high impact role will be building and executing a strategic operations plan to support our current rapid pace of growth. Reporting to the executive team, we’re looking for a leader with strong business acumen who can provide direction and vision to our operations team.

What you might be doing:

  • Creating a scalable high growth operations strategy and hiring the top tier talent necessary to make this strategy a success.
  • Defining (or re-defining) the structure and roles across our operations teams including payments, KYC, and support. 
  • Collaborating with the data team to forecast business operational needs and ensuring we have the processes and resources in place to continue supporting our high pace of growth.
  • Working closely with engineering, product, and data to incorporate operational feedback into our roadmap, product design, and strategy as a member of the product committee. 
  • Leading the creation of training programs and coaching to ensure our operations teams can consistently provide top tier support to our community.
  • Creatively leveraging our resources to innovate across our operations teams & processes. 
  • Partner with Compliance and Risk teams to ensure our operations are fully compliant with regulatory requirements. 

What you might look like

  • 5+ years of experience in a retail operations role, preferably in a leadership position
  • Previous experience working at a start-up / scale-up 
  • Strong understanding of payments, compliance, and regulatory requirements in a retail banking environment (familiarity with this in the digital asset space is a strong plus)
  • Ability to learn quickly, problem solve, and adapt to unexpected changes
  • Ability to build and optimize complex processes and document them in concise and understandable flows/procedures
  • Strong verbal and written communication skills
  • Data driven strategic decision maker 
  • Prior experience working in a Fintech is a strong plus
Why you should apply:
- Freedom to build up the company that you’ve dreamed of- Learn with (cool) experts in finance, engineering, AI, psychology and business- CHSB bonus based on our meritocratic system- We'll provide you with a Macbook and a cutting edge tech stack to help you do your best work- Flexible work hours- Annual team retreats with colleagues around the world.- Continuous learning and development opportunities
Oh and are you planning on having a kid? That’s great! We have a bunch of those: you’ll get time off to enjoy that (other) adventure! 
At SwissBorg, we embrace diversity. We strongly believe that getting to the best outcomes requires different perspectives and backgrounds. We’re committed to openness, curiosity and creating an inclusive culture as we know that diverse teams build better products and generate better ideas. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Job tags: AI Banking Coaching Compliance Fintech KYC Product design Training
Job region(s): Worldwide/Anywhere
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