Workers' Compensation Manager

US, FL, Virtual Location - Florida

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Posted 3 months ago

Responsible for managing and monitoring Amazon’s Workers’ Compensation program at designated fulfillment center sites. Responsible for developing and collaborating successful partnerships among associates, third party administrators (TPAs), internal business partners, and external service providers.

The candidate for this role will need to sit in Florida.
Essential Job Duties and Responsibilities:
· Ensures business is compliant with state specific Workers’ Compensation regulations and Amazon policies and guidelines.
· Acts as the point of notification and contact for associates regarding any incident or injury that could or has resulted in a Workers’ Compensation claim.
· Serve as an associate advocate.
· Point of contact for all documentation regarding incident. This includes internal safety notify and investigation details, as well as any health information relevant to the claim from outside medical providers and treatment notes. Health information is limited to medical related to the injury
· Assess the medical, vocational, and behavioral needs of an injured associate via a combination of face to face, telephonic, and written correspondence as needed
· Provide all relevant documentation regarding work related incidents to Safety, onsite healthcare providers, Leave of Absence (LOA) team and TPA to assist in the determination of compensability, recordability, and recording keeping requirements. This includes determining mechanism of injury, work restrictions, and managing the information related to work related injury/illness
· Initial and ongoing point of contact to internal and external business partners for the duration of the claim
· Ensures accountability of the TPA in management of Amazon’s claims, partnering with Risk Management and Legal (internal and external) to manage relevant claim details, implement plan for timely resolution of claims
· Review claims with TPA for causation and possible subrogation opportunities

Basic Qualifications

· 2 + years of Workers’ Compensation or related field experience

Preferred Qualifications

· Demonstrated knowledge of Workers’ Compensation claims management related laws and medical and legal terminology
· Bachelor’s degree
· Strong interpersonal and communication skills, with ability to professionally communicate both verbally and written with employees and outside partners, recognizing and appropriately responding to others’ perspectives
· Must be well organized, detailed oriented, and able to adjust to changing priorities
· Experience using analytics and software to solve questions and challenges
· Possess advanced computer skills, including Word, Excel and PowerPoint
· Available for domestic travel

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job tags: Computer skills Excel Point of contact Powerpoint Risk management