C4C IT Analyst

Perrysburg, OH, United States

Full Time Senior-level / Expert
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O-I crafts the iconic as the world’s leading glass bottle manufacturer

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Company Description

About O-I

We support flexible working, and as such this role can be based in Perrysburg - US or Medellin, Colombia.

Remember the last time you opened a bottle of champagne, a cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst?

Well, it was probably made by us! We are O-I, and we love that we make more glass containers than anyone in the world. O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.

With 25,000 + employees and an unparalleled footprint spanning 72 plants in 20 countries, O-I is a truly global maker of glass packaging. From engineering and manufacturing to brand development, design and innovation, we are dedicated to providing unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass.

    Job Description

    The OTC IT Analyst will work with the business customers, users, technical architects, and application designers to define the functional business process requirements for the SAP C4C and related systems within a designated functional area.


    · Works with the business architect and other planners to assess current system capabilities and identify high-level customer requirements

    · Participates in transitioning the requirements and use cases to the designers, and ensure a clear and complete understanding of the requirements

    · Translates requirements and use cases into test conditions and expected results for product, performance, and user acceptance testing

    · Participates in quality reviews, including management and peer level, as outlined in the verification and validation overview, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements

    · Serves as a liaison to the business community. Participates in user and task analysis to maintain the business community's perspective

    · Serves as a resource for the Change Readiness Architects as they evaluate training and performance support needs and design the training and performance support products

    · Participates in the to-be business processes design and re-engineering. Defines detailed functional requirements

    · Sets up and maintains the requirements traceability matrix for the functional area

    · Works with the team leadership, architects, and other team members to define metrics.



    Works as part of a global functional business team to ensure business process requirements are met.



    This position reports to the Application Development Manager -Commercial.



    Moderate International or domestic travel may be required.



    · Bachelor’s degree in Computer Science, Engineering, Business or related discipline, or equivalent work experience.

    · Minimum 5 years experience in Information Technology or relevant business experience.

    · Minimum 3 years experience in SAP C4C designated functional area design, build, test and implementation with complimentary experience completing full cycle SAP C4C implementations, or upgrades

    · Experience in CRM system design, build, test and implementation.

    · Proven track record of working on high performance teams

    · Ability to analyze and design business processes

    · Ability to develop product requirements based on input gathered from a variety of sources including analysis of results and feedback from the user community

    · Ability to develop test conditions and expected results based on the application requirements

    · Ability to review project deliverables for completeness and quality, and compliance with established project standards

    · Ability to document and communicate progress against plans, taking corrective action as necessary

    · Ability to identify, clarify, and resolve issues and risks, escalating them as needed

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at hr.recruiters@o-i.com and let us know the nature of your request and your contact information.

    Tags: Compliance Computer Science CRM High performance HR Manufacturing SAP Training

    Perks/benefits: Flex hours

    Region: North America
    Country: United States
    Job stats:  1  0  0
    Category: Data Jobs
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