Tier 2 Customer Support - High-Tech Fitness

Remote - USA

Full Time Contract
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Posted 3 weeks ago

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
Our client, an innovative fitness company, is seeking top-level Tier 2 technical communications representatives with a passion for fitness and exercise, to assist their customers via phone, chat and email for their new high-tech, innovative, personal-strength studio product.
Hour of operation:Monday - Friday, 9 am - 4 pm PTSaturday and Sunday, 9 am - 2 pm PT(Hours may change, and full flexibility is appreciated and desired)

Potential candidates need:

  • Experience talking with customers about hardware and troubleshooting solutions
  • Ability to sympathize with the customer and be able to develop a strong rapport via voice and text
  • Understand the importance of premium customer service and the desire to always work to find the best possible solution
  • Fluent in English language with excellent phone and text etiquette - speaks clearly and enthusiastically

Bonus qualifications:

  • Familiarity with fitness and work out equipment
  • Previous experience within the fitness industry
  • General interest in fitness and the fitness industry
To Apply: Click the "Apply For This Job" link on this page.
Requirement: Remote patch management and endpoint security software installed by ModSquad

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. 
 #workfromhome #freelance #remote #modsquad #wearethemods #customersupport #emailsupport
Job tags: Customer service English language Security
Job region(s): North America
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