Staff Product Designer - Internal Tools

Remote - US

Full Time
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Posted 4 weeks ago

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a staff Product Designer to join our UX organization and design loveable products for Twilions on our Internal Tools team.

In this role, you will work alongside multidisciplinary teams across the company to discover, define, and design experiences that empower Twilions to do amazing work and support the dynamic needs of a high growth company. 

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design. 

Who?

Twilio is seeking a Product Designer who:

  • Collaborates with product and engineering as the 3 legged stool to define what makes a product loveable, design a solution, problem solve within constraints, and evaluate trade-offs within a product roadmap 
  • Facilitates activities to empower partners to create definition in open ended situations
  • Has the desire to transform customer journeys end to end, including backend and IT workflows beyond the UI. 
  • Has a  proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision-makers, and collaborative handoffs with developers.
  • Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrates technical product thinking and an understanding of user-centered design methodologies.
  • Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
  • Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels.
  • Experience designing and evolving enterprise application software in a fast-past environment.
  • 5+ years of industry experience and a related degree or equivalent experience in software interface design and/or development.

What?

As a Designer on the team, you will live our Magic Values, and be able to:

  • Be an Owner: Own and advance the user experience for Internal Tools.
  • Wear the Customer’s Shoes: Engage with our developer community to understand their needs, and design products and workflows to unlock their potential.
  • Write it Down: Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer experiences. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
  • Draw the Owl: Navigate ambiguity through a scientific approach - stating hypotheses, testing, learning and adapting.
  • Don’t Settle: Collaborate with other Product Designers in elevating our standards. Participate in Design Critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization. 
  • No Shenanigans + Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Why?

Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. The UX organization plays a critical role in designing the experience that enables our developer community to meet their communication needs. As a Product Designer at Twilio, you will be a part of a growing and diverse group of designers and researchers, helping to build and shape our design culture and principles. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position may be located remote in the US. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones.

No matter where you are based, you will experience a company that believes in small teams for maximum impact; that strives to balance work and home life; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.  We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, and can draw the owl and not be beholden to one playbook.

About us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:  

$120,832 - $166,144

Rest of Colorado:

$105,728 - $145,376

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

Job tags: APIs Backend Compliance Research UI Usability testing User Experience UX
Job region(s): North America
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