Ticket and Phone Customer Support - Holistic Health Products


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Posted 1 month ago

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
This is ticket and phone support project for Holistic Health products. Do you like helping people? Do you have customer support experience with ecommerce and order/product support and love to help people? Then this is the project for you!
Project Details:
Hours: Weekends and Evenings after 2pm PT

Required Skills and Experience

  • Tech savvy
  • Prior experience in phone and tickets customer support
  • Excellent listening skills to resolve and create great solutions for customer concerns
  • Solid skills in addressing delivery, returns and pricing questions
  • Positive attitude, patient
  • Ecommerce Customer Support background desired

Special Instructions: Good working headset, broadband internet and a quiet environment in which to take calls.
To Apply: Click the "Apply For This Job" link on this page.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
 https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf
Job region(s): Worldwide/Anywhere