Customer Service Rep - Sr

Perrysburg, OH, United States

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O-I crafts the iconic as the world’s leading glass bottle manufacturer

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Company Description

Remember the last time you opened a bottle of champagne, a cold beer after a hard day’s work or a bottle of sparkling mineral water to quench the thirst, well it was probably made by us, we are O-I and we love that we make more glass containers than anyone in the world.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.

Job Description

Primary Responsibilities:

  • Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information.
  • Consistently follows order entry processes and procedures to ensure order entry accuracy.
  • Regularly reviews open orders to ensure completion through invoicing.
  • Collaborates with internal business partners to support the management of  customers’ glass container needs/requirements against production, shipments and inventory (PSI).
  • Responsible for identifying opportunities to ship aging inventory.
  • Responsible for logging customer complaints and collaborating with Credit Analysts regarding claims.
  • Compiles necessary data and initiates a new material (SKU) request.
  • Generates customer specific reports (e.g. finished good and packaging material inventory, sales, and shipments).

What we offer at O-I: 

  • Opportunity for future growth and advancement
  • Generous award-winning 401(k) plan with employer contribution & match
  • Comprehensive benefits package and much more… 


  • Associates degree in business related field or equivalent knowledge from work experience
  • Two years minimum experience in sales and/or customer service
  • Strong communication & organizational skills, detail oriented
  • Self-motivated with the ability to learn quickly
  • Strong/proficient computer skills, including Microsoft Office with emphasis on Excel and Outlook
  • SAP experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at and let us know the nature of your request and your contact information.

Tags: Computer skills Customer service Excel HR SAP

Perks/benefits: 401(k) matching Startup environment

Region: North America
Country: United States
Job stats:  3  1  0
Category: Support Jobs
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