Music Streaming Service: Vietnamese Email Support

Remote - APAC

Full Time Contract
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Posted 4 days ago

Email support for a music streaming service. This is a long-term and fast-paced project with a lot of potential for further growth.
Issues can range from something simple like telling a user how to access their account or to something more difficult, like technical issues. This project places a huge emphasis on the customer experience and ensuring all their issues are resolved.
4 weeks of orientation at 40 hours a week.

Required skills and experience:

  • Email support proficiency, including proper formatting.
  • Proficiency in speaking and typing in English and Vietnamese.
  • Able to make judgement calls in favor of the customer (and back them up).
  • Able to absorb feedback and actively participate in QA calls.
  • Team-environment minded.
Production Hours:To be determined
Orientation Hours:To be determined
Selected candidates will be tested in both English and Vietnamese
To Apply: Click the "Apply For This Job" link on this page.
Requirement: Remote patch management and endpoint security software installed by ModSquad
All interested parties will receive a response within two weeks.

Job tags: Security
Job region(s): Asia/Pacific
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