Senior Technical Writer

Mexico based Remote

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Wizeline

Wizeline is a global technology services company. Learn how we help accelerate digital transformation while driving real business outcomes.

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The Company 

Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. 

We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business.

Our People

At Wizeline, we are a team of over 2,000 people spread across 25+ countries. We understand that great technology begins with great talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals.

Community Impact

We are invested in making a positive impact in our communities. That’s why we created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2021, Academy has served more than 27,000 students across 624 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students.

The Role: Technical Writer

You will be working with the internal Engineering, Design, and Product Management teams to understand the product and documentation requirements as well as the business context.

Your Day-to-Day

This job posting is for a Technical Writer on our team. Here's what you'll be doing in your day-to-day work:

  • Work with the internal Engineering, Design, and Product Management teams to understand the product and documentation requirements as well as the business context.
  • Recommend appropriate documentation strategy for each product based on business and technical goals.
  • Produce high-quality documentation appropriate for an intended audience.
  • Write initial product documentation and enhance existing documentation.
  • Analyze existing documentation to identify missing and inconsistent content.
  • Develop complete, easy-to-understand user manuals, developer guides, installation guides, administration guides, technical overviews, online help, reference guides, release notes, troubleshooting guides, etc.
  • Understand and incorporate the documentation needs of the end-users by gathering their feedback directly.
  • Show leadership in driving successful adoption of products through communications and documentation.
Are You a Fit?

Sounds awesome, right? Now, let’s make sure you’re a good fit for the role.

Must-have Skills

  • BS/BA degree required in Computer Science, Engineering, Technical Writing, or equivalent work experience.
  • Writing experience in the Tech industry.
  • Outstanding native-level written English grammar and language skills.
  • Hands-on experience writing documentation for developers (APIs, web technologies.)
  • Hands-on experience documenting REST APIs, JSON, XML, Java.
  • Experience writing in Markdown.
  • Hands-on experience with version control (such as Git or Subversion.)
  • Good understanding of programming concepts.
  • Knowledge of AWS or Google Cloud is highly desirable.
  • Ability to quickly understand complex technical concepts and make them easily understandable in text, graphics, and sample code.
  • Proven ability to multitask.
  • Meticulous with verbal and written communication.
  • Ability to work equally well, both independently and in a team environment.
  • Very good time management skills and attention to detail.
Why You Should Apply

Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies:

Our Values

At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We're proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees. 

Our Culture

We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. We ranked 7th on Expansión’s Super Companies 2021 list.

Our Benefits and Perks

We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. All Wizeliners have access to continuous learning opportunities through Wizeline Academy, including cloud certifications, mentorship, LinkedIn Learning & Udemy, and in-house technical bootcamps developed by our experts in the field. 

In recognition of our superb employee benefits, we debuted on Quartz’s list of the Best Companies for Remote Workers and ranked 5th on Expansión’s Super Workspaces 2021 list.

Our Global Family

To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so. 

#AllAreWelcomeHere

Wizeline creates and fosters a diverse, inclusive, and harassment-free workplace where everyone can achieve their potential. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

 

Tags: APIs AWS Cloud Computer Science Entrepreneurial GCP Human rights Java JSON Mentoring Product management Web technologies XML

Perks/benefits: Career development Competitive pay Parental leave Startup environment Wellness

Region: Worldwide/Anywhere
Job stats:  2  0  0
Category: Content Jobs

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