Project Manager - Global Infrastructure (Remote)

Ohio - Columbus

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Veeva Systems
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Posted 5 days ago

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.
The Role
IT Global Infrastructure & End User Services is looking for an experienced project manager and coordinator to oversee multiple projects and ongoing operations as our end-user base continue to grow.  The role will be hands-on in multiple infrastructure technologies and require excellent planning and analytical skills.  This position will facilitate coordination between multiple teams and global regions within Veeva along with key vendors and value-added resellers. The Infrastructure Project manager will need to lead operational projects and tasks, coordinate the correct resources, and follow through until completion. These projects and tasks can vary from enterprise software and service rollouts to managing end-user deployments to the global workforce. This role will also drive the adoption of key processes within the Global Infrastructure and End User Services team. This role will be highly visible and a key position within IT@Veeva, ensuring that projects and tasks are effectively prioritized, executed, details managed and teams kept focused, energized, and on track to meet their objectives. The role will assist the VP, Global Infrastructure in setting strategy for the group and in advising the CIO on infrastructure initiatives.

What You'll Do

  • Responsible for the coordination and completion of projects and operational tasks within the Global IT Infrastructure department, including project charters, milestones, work breakdown, scope, end-user training, and change management.
  • Define and drive adoption of key ITIL processes where appropriate and measure delivery quality using meaningful KPIs
  • Work collaboratively with global regional teams and software application project managers to develop the best plan to deliver integrated technology solutions.
  • Build and maintain working relationships with team members, vendors, and other departments involved. Direct and assist the work of others on the project team as needed.
  • Advise the VP, Infrastructure on overall prioritization of strategic projects and identification of KPIs for the team.
  • Set deadlines, assign responsibilities, monitor, and summarize progress with weekly status updates to stakeholders, and manage costs.
  • Measure and distribute metrics.
  • Communicate plans and infrastructure concepts to regional IT teams and business units.
  • Understand and lead asset management and service desk documentation changes.
  • Assist at the project idea stage to gather requirements from end-users and business teams to evaluate objectives, goals, and scope to create technical specifications.
  • Serve as the liaison between IT and the business departments to ensure that all targets and requirements are met.
  • Work under minimal supervision with wide latitude for independent judgment and personal leadership.

Requirements

  • Bachelor’s Degree in Business, Information Technology, Computer Science or Management Information Systems, or equivalent experience.  Master’s degree preferred.
  • 3+ years in systems and project management, including building workflow maps, project timelines, and artifacts
  • Strong practical experience in IT service-desk based organizations (ITIL/ITSM foundations preferred)
  • Strong background in Help Desk and support systems, including incident management
  • Highly organized with excellent verbal and written communication skills.  Demonstrated a good grasp of clear, concise, and precise technical writing.
  • Experience delivering projects and technology deployments for more than 5,000 users
  • Must have the ability to effectively manage changing priorities, and in doing so, clearly assess and communicate impacts to other team projects & commitments
  • Must be able to manipulate and merge data from multiple systems
  • Solid understanding of SaaS platforms and services
  • Advanced proficiency in Microsoft Excel (formulas, charts, etc.)
  • Microsoft Project, Smartsheets, JIRA, or similar project management software
  • Complex problem-solving and the ability to work well under minimal supervision
  • Operates with the highest of ethical standards.
  • Must be legally eligible to work in the United States

Nice to Have

  • Project Management Certification and/or Licensed Project Management Professional (PMP).
  • ITSM/ITIL Certifications.
  • Global project management experience.
#LI-Remote
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Job tags: Customer success Excel ITIL ITSM Jira KPIs Project Management SaaS Training
Job region(s): North America
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