Care Coordinator - Remote

Puerto Rico - Remote

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Pager


Pager is where communications, full-team collaboration, and care tools come together to deliver an extraordinary consumer experience.

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Pager delivers a “doctor in your family” healthcare experience by making it simple for consumers to connect with the trusted experts they need to make the right healthcare decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with healthcare organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and healthcare entrepreneurs to redefine the way that consumers interact with their healthcare.

This position is Full Time and entails working three 12-hour day shifts a week (8am to 8pm ET). The Care Coordinator role helps to navigate patients through the complex healthcare ecosystem in a professional and warm manner. Care Coordinators are key players in daily operations at Pager. The ideal candidate for this role enjoys partnering with nurses and providers to offer creative solutions to healthcare needs in an always moving and fast-paced virtual patient setting.  A key aspect of this role will be written communication through live chat with an empathetic human touch, so we are looking for an experienced service-minded professional. 

Responsibilities:

  • Provide concierge care support via live messaging
  • Ensure the highest quality customer service
  • Partner with patients to troubleshoot real time technology needs 
  • Collaborate with clinicians to provide a seamless patient experience
  • Coordinate provider appointments and procedures (scheduling)
  • Guide the patient to various resources, based on their specific request
  • Pilot new initiatives and projects

Qualifications:

  • 2+ years of experience in customer or patient facing service role
  • Must be bilingual and speak fluent English and Spanish 
  • Strong writing and typing skills
  • Tech-savviness
  • Ability to use critical thinking in an unpredictable healthcare environment
  • Knowledge of medical terminology, processes, and the outpatient ecosystem is a plus
  • Experience working in inpatient or outpatient settings is a plus
  • Enjoys helping others and eager to challenge the status quo of traditional healthcare
  • A zest for problem solving, seeking answers, and trying new things
  • Kind, empathetic, and possesses a strong social perceptiveness
  • Positive team player
  • Outstanding multitasking skills
  • Flexible and fast learner, comfortable in a changing environment
  • Ability to give and receive actionable feedback

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In fact, we believe that in order to create a product that helps all people live healthier lives, we need to ensure that our team is reflective of the lives we service, and that all members feel welcomed, respected, heard, and supported. We actively encourage people from diverse backgrounds to apply. 

Tags: Bilingual Customer service

Perks/benefits: Flex hours

Region: North America
Country: Puerto Rico
Job stats:  6  0  0
Category: Operations Jobs

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