Integration Engineer

Remote, San Francisco, New York, Seattle, Chicago

Full Time
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Posted 2 days ago

Our Integration Engineering team is responsible for providing technical leadership and guidance to our users while they are integrating with Stripe. In the past year, this high-impact, mission-critical team has integrated large accounts such as Google, Facebook, and Lyft. Spiking on both technical and business skills, Integration Engineers are engineering experts in external user discussions and user champions in internal engineering discussions. For Stripe’s most strategic users, the Integration Engineering team utilizes its technical acumen to drive high-quality integrations while accelerating time-to-live. Using first-hand customer knowledge, Integration Engineers also impact product strategy, working with all parts of Stripe to ensure its offerings continue to satisfy its largest and most strategic users' needs.

## You will:
- Interface directly with our largest users’ technical teams, serving as their primary technical point of contact during integration
- Understand user requirements and communicate how Stripe can solve their business and technical challenges, from high-level architecture to code implementation
- Partner with Stripe’s Deployment and Account Management team in helping customers understand what is technically possible with Stripe
- Create technical content (sample code, demos, etc.) to show customers how to implement specific use cases or best practices
- Help improve Stripe's products, working with product teams to address customer feedback, or if necessary, getting your hands dirty and building solutions yourself

## We’re looking for someone who has:
- 5+ years of experience, with a strong technical generalist background
- Experience with code-level debugging (Stripe code and customer code) with large enterprise customers
- 2+ years of production-level software developer experience with fluency in at least 2 programming languages
- An empathetic, collaborative, communicative, and consultative work style
- Experience supporting large enterprise customers
- Strong verbal and written communication abilities
- Intellectual curiosity, and critical thinking skills
- Ability to think on your feet and dive into helping our users and partners with their technical issues

## Nice to haves:
- Be comfortable talking about technical concepts and explaining how they work, both from a product feature and API architecture perspective
- A generalist engineer with ability to operate in technical ambiguity
- Ability to travel for customer onsite sessions (1-3 per quarter, 1-2 days each) and quarterly team off-sites

Job tags: Account Management API Customer feedback Integrations Point of contact Stripe
Job region(s): North America
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