Senior Product Manager, Customer Experience

New York City / Remote

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Spring Health

Our mission: to eliminate every barrier to mental health. 
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values
We are looking for a Lead Product Manager who will build new experiences to drive broader adoption with business customers, especially in the enterprise segment. You will help our customers improve the overall health, well-being and satisfaction of their employees and dependents, prevent burnout, increase productivity, reduce sick absenteeism, and attract and compete for top talent. And we will demonstrate clear, world-class ROI to customers. The candidate will directly impact revenue and customer satisfaction. You will join a blossoming cross-functional Product team, focused on and measured by outcomes, and empowered to drive KPIs and business results.

What You’ll Do

  • Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as global center of excellence for behavioral health
  • Cultivate a deep understanding of our members throughout their journey, and advocate for solutions based on their needs and pain points
  • Be the expert in understanding of customer (businesses) current and future needs, and build the strategies and roadmaps that delight customers and meet our company’s objectives
  • Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, and marketing) and customers to gain an understanding of the key problems to focus on and how we plan to solve them
  • Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the business
  • Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact
  • Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute with your pod (design, engineering, and data science) to launch valuable and high quality experiences across our platform
  • Determine and optimize the key performance indicators for your team
  • Drive and improve the product development process with your team, ensuring that features shipped are high-quality and on-time
  • Lead agile software development ceremonies including daily standups, grooming, planning, and retrospectives

What We Are Looking For

  • You’ve worked for 5+ years in a product management capacity at a technology-driven organization with data scientists, engineers, and product designers
  • You have successfully shipped consumer experiences in business-to-business products that have driven high user satisfaction and engagement
  • You have deep experience building products for the enterprise, developing compelling roadmaps that inspire customers, and delivering value and ROI to the end users and their business
  • You understand and learn technologies and have lead growth for B2B SaaS products targeting enterprises
  • You empathetic - listening, understanding, and anticipating the needs of customers and users
  • You’re an analytical, metrics-driven thinker who is deeply empathetic and leads with a user-centered approach
  • You have experience with hypothesis-driven product development and A/B testing
  • You have an outstanding track record of owning a complex set of product features, defining a 6-12 month strategy for a product area, and consistently delivering on OKRs
  • You are comfortable in an ever-changing environment and have a passion for successfully navigating ambiguous problem areas 
  • You are not afraid of getting your hands dirty and are equally comfortable balancing tactical and strategic execution
  • You have the mental resilience to know that we're just at the start of a long journey in which change is constant
  • You have exceptional written and verbal communication skills, and have a proven track record of building strong relationships with stakeholders
  • You possess strong organizational and project management skills, and are careful and accurate with details
  • You possess excellent product judgment; ability to prioritize competing opportunities, balance stakeholders needs with business priorities, and drive detailed trade-offs over the product life cycle
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Benefits of working at Spring Health: Focus on total health including:Generous medical, dental, vision coverage available day 1 + access to One Medical12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependentsUnlimited paid time off in addition to 12 paid holidays throughout the year4-4.5 months of fully paid parental leave $500 per year Wellness Reimbursement Supporting you financially through:Our People team benchmarks all salaries to ensure all team members are paid competitively. On top of a competitive salary, Spring Health offers stock options that begin vesting one year into your role at the companyEmployer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City officesCalm Fridays: no meetings, no distractions, just time for you to get work done.$200 per year donation matching to support your favorite causesOur team members have created five employee resource groups thus far and looking to add on more In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:Members Come First We are genuine member advocates.Move Fast to Change Lives We build with urgency and intention.Take Ownership We extend trust and hold ourselves accountable.Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.Science Will Win We will achieve impact by innovation and evidence based frameworks.Candor with Care We are open, honest and empathetic. Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

* Salary range is an estimate based on our salary survey 💰

Tags: A/B testing Agile B2B Coaching Cross-functional Data-driven Data Science KPIs OKRs Product management Project management SaaS User stories

Perks/benefits: 401(k) matching Competitive pay Equity Flex hours Flex vacation Health care Insurance Medical leave Parental leave Startup environment Wellness

Region: North America
Country: United States
Job stats:  8  4  0

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