(Bosnia and Herzegovina) Customer Support Consultant (Fluent German & English)

Bosnia and Herzegovina - Remote

Full Time Entry-level / Junior
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SupportYourApp

Outsourcing customer service 🎧 from the reliable company: πŸ§‘β€πŸ’» ISO Certification πŸ‘¨β€πŸ’» 30+ Languages πŸ‘©β€πŸ’» Expert Teams. Outsourced 24/7 Email, Chat & Voice Support.

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Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world's leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 50+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Customer Support Consultant to kick-start your carrier in Tech. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe 🌎 Excited? Let's see what it takes.

What You Will Do:

  • Always be up-to-date with the cutting-edge technology;
  • Apply the latest and greatest customer happiness practices;
  • Provide omni-channel support (via phone, email, chat, social media);
  • Communicate with developers and other departments of various IT-companies;
  • Become a product expert and constantly grow.

Requirements

  • German C1 and English B2;
  • Desire to learn, research, and develop;
  • Analytical & Research Skills;
  • Customer oriented and responsible attitude.

Will be a great plus:

  • Experience with CRM systems;
  • Experience in Customer Support;
  • Experience with native speakers;
  • International exchange programs participation.

Benefits

  • Flexible schedule;
  • Competitive compensation;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Various sports events and team buildings;
  • Occasional business trips.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides customer support services for growing startups and tech companies around the globe. We work with clients from 30+ countries and speak 50+ languages.

We are a family of like-spirited people determined to make the world a happier place, one satisfied customer at a time. We treat our team like our clients, surrounding them with an unlimited care, individual approach, and a wholesome positive experience.

Visit our website: www.supportyourapp.com

Tags: Agile CRM Research SaaS Training

Perks/benefits: Competitive pay Flex hours Team events

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Category: Support Jobs
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