Technical Program Manager

Portugal - Remote

Full Time Mid-level / Intermediate
Ometria logo

Ometria

AI-powered customer insight and cross-channel marketing, by Ometria. Ometria gives marketers the ability to create personalised experiences across the customer journey.

View all employer listings

Apply now Apply later

Technical Program Manager

Location: Portugal

We are looking for a Technical Program Manager to join our fast growing Engineering team and help us build and maintain persistent mechanisms and tools and to ensure high quality, fully transparent execution on behalf of our customers. Reporting to the CTO, the successful candidate will work closely with Product and Engineering teams and be able to deal with multiple projects across varied timeframes and deliverables.

Who are we?

Ometria is a customer data and marketing platform that helps retailers increase CRM revenue by sending personalized marketing messages throughout the customer journey.

Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria’s proven approach to accelerating revenue – our Retail Success Model™ – is a first-of-its-kind data science model for driving CRM growth in retail. It combines four proprietary AI algorithms that analyse a retailer’s CRM performance and deliver a bespoke marketing plan for reaching their revenue goals.

We are trusted by the fastest-growing retail brands in the world such as MADE.com, Hotel Chocolat, Pepe Jeans and Feelunique.

We have a team of over 130 Ometrians based in UK, US and Europe and we have raised $70M from leading capital venture funds like Infravia and Octopus.

Your Responsibilities

  • Agile & Lean Practices - You will have a deep understanding of the available frameworks and methodologies, current thinking and practices and most importantly when to use these. Guiding others towards a state of continuous improvement using Agile and Lean practices.
  • Delivery Facilitation - Planning and execution of our roadmaps is at the core of our responsibilities. You will own mechanism to ensure planning, reliable delivery and transparency throughout all phases. Understanding and managing cross team dependencies is a key element of successful delivery
  • Track & Report Projects - Ongoing improvements by establishing transparency across our key responsibilities. Ensure insights into support processes, operational excellence and project execution. You will keep our teams honest, ensure persistence in improving the quality of our work and provide visibility to our stakeholders. You will help implement tool support (e.g. Jira) for our key processes and drive adoption. Working with our DevOps teams will not only help create transparency on our operational excellence but enable us to monitor our infrastructure cost and derive corrective actions when needed.
  • Key Communicator - Be able to clearly communicate engineering progress and challenges with the CTO, CEO and other SMT members as required. Act as a go-to person for communicating with other teams within the organisation, collaboration on the product, support and other areas of the business.
  • Improve Collaboration - Work with senior Engineering and Product members to understand pain points, blockers and their thoughts on these various themes.

Requirements

  • Experienced - demonstrable experience of working in a software product / SaaS environment. You will have run/enabled Agile software teams and in particular, focused on the continuous improvement of teams positively impacting throughput, confidence and quality.
  • People first - you have a high EQ and get the best out of people and teams by solving human challenges first.
  • Creativity, enthusiasm, and knowledge - you share these qualities and are hungry to learn about what others are doing, as well as get immersed in what Ometria does and the market we’re in. You have a passion for the latest development and deployment technologies and will help us shape our infrastructure to maintain our competitive edge.
  • Knowledge - you actively maintain current knowledge of best practices in technology and technology delivery. You can utilise this knowledge when enabling and guiding teams to perform at their best. We support this through time, conference budget and self development budget.
  • Attention to detail - you take a structured approach to running teams and processes such as hiring. You have strong time management and prioritisation skills.

Why join Ometria?

The amazing people of Ometria are the core of our business. We believe in making it awesome to be here for all Ometrians and place a continued focus on making Ometria an inclusive, respectful and diverse environment.

We're an equal opportunity employer and all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, age, family or parental status, national origin, veteran, neurodiversity status or disability status.

Tags: Agile CRM DevOps Go Jira Mobile SaaS

Perks/benefits: Career development Transparency

Region: Europe
Country: Portugal
Job stats:  0  1  0
Category: Exec Jobs
  • Share this job via
  • or

Other jobs like this

Explore more Remote Work and WFH career opportunities

Find open roles in Engineering, Design, Data, Marketing, Sales, Operations, Support and more, filtered by job title or popular skill, toolset and products used.