Business Value Analyst - International

New York City, United States - Remote

Full Time Mid-level / Intermediate
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Poly AI

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PolyAI is tackling the challenges of automating customer service through voice. Our voice assistants make it possible for businesses to deliver outstanding customer service at every touchpoint, without over-investing.

This is voice-enabled, AI-driven customer service that works in the real world, right now.

PolyAI is searching for a proactive and ambitious Business Value Assessment Manager to join our growing US and International sales team.


The Business Value Analyst will focus on understanding prospective customer’s current business conditions relating to the potential for digitizing their telephone channel to provide increased response to customer satisfaction and retention. Using information gained through discovery and analysis, the Business Value Analyst will work with the sales team to produce and present a business presentation that outlines the gains resulting from implementing the PolyAI solution. The value will include tangible dollar benefits from improvements and savings as well as intangible value adds with the ultimate goal of compelling a business decision to implement the PolyAI.

In this role your responsibilities will include:

  • Developing an acute understanding of the PolyAI solution capabilities and customer uses cases
  • Developing analytical techniques and approaches to assist in understanding current customer capabilities and future state benefits and gains
  • Work closely with the sales, solution consulting, and implementation teams to produce and present effective business value assessments and presentations of the potential gains from the adoption of PolyAI solutions
  • Collect customer feedback on post implementation results and maintain up to date models of pre implementation benchmarks and post implementation results
  • Collaborate with the Marketing Team to integrate the value discussion into sales collateral in an extremely compelling manner that makes it difficult for “good people to say no” to a viable proposal for adoption of PolyAI solutions


What you'll bring to the team:

  • Minimum 2-5 years of experience as a business analyst, preferably in a SaaS B2B solutions provider
  • Background in business process assessment and valuation
  • Knowledge of mission critical B2B software solution implementation characteristics
  • Understanding of customer financial considerations for purchasing and investing in SaaS solutions
  • Cleverness and creativity in creating compelling numeric and graphical presentations
  • Strong verbal and written communication skills with the ability to deliver presentations to executive management
  • A spirit of teamwork and collaboration with a passion and a drive to win and achieve success for PolyAI customers, their customer’s customer and for PolyAI
  • Gravitas combined with exceptional and polished analytical, written, oral and graphical communication skills
  • Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook
  • Education – Masters or advanced degree in the field of finance, business economics, economics or data analytics coupled with experience in relating to real world business situations in an engaging and practical mannerhat you


💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 20 days vacation + 10 public holidays + paid sick leave

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Tags: Analytics B2B Customer feedback Customer service Entrepreneurial SaaS

Perks/benefits: 401(k) matching Career development Equity Health care Insurance Medical leave Parental leave

Region: North America
Country: United States
Job stats:  2  0  0
Category: Data Jobs
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