Sr. Salesforce Business Systems Analyst

Remote, United Kingdom

Full Time Senior-level / Expert
8x8, Inc. logo

8x8, Inc.

8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat.

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As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit, or follow 8x8 on LinkedInTwitter and Facebook.
Senior Salesforce Business Systems Analyst
Location - United Kingdom (Only)
We’re looking for a “solution-minded” Senior Business Systems Analyst that will be responsible for delivering the company’s most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to implement new enhancements in Salesforce Sales Cloud / CPQ  to support and automate our processes. (Apttus, Salesforce Communications Cloud)
You will be responsible for partnering with Sales/Channel organizations and various other business organizations to implement a quote-to-cash roadmap, be responsible for identifying recurring issues and drive system improvements. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting a seamless quote-to-cash experience Responsibilities • Functionally lead projects within Salesforce including product, pricing, and discount configuration, template administration, cart and page layout UI improvements, and workflows and approvals.• Responsible for CPQ functionalities, driving CPQ roadmaps, business systems analysis,  building proof of concepts, developing scalable and flexible solution architectures • Should have hands-on experience with the salesforce platform and be able to configure salesforce to meet simple business needs.• Build a strategic alignment with key cross-functional business teams such as Sales, Sales Operations, Renewals, legal and Finance teams • Experience in migrating from legacy systems.  • Identify recurring issues that will drive system improvements• Develop and maintain a solution guide for troubleshooting technical and procedural issues• Identify gaps in enablement materials and develop resources for our Quote-to-Cash process• Work collaboratively and closely with other Business Analysts, Onshore and Offshore Developers during the execution phase• Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges• Analyzes/identifies areas of risk and develops plans to minimize Experience/Qualifications • Extensive experience in complete software development life cycle process including System Analysis, Design, Development, Testing, Implementation and Documentation• Good experience with Salesforce implementation (design, configuration, deployment)• Experience in driving system implementation, agile project management and data flow best practices knowledge• Must have strong analytical and data-driven skills• Excellent time management and organization skills, and the ability to be flexible and creative
Beneficial Skills
• Experience in implementing or developing features on a CPQ system such as Salesforce CPQ or Communications Cloud.• Salesforce certifications like “Sales Cloud Consultant” or  “Omni Studio Consultant” is desired
Working at 8x8
• Industry-leading, award-winning technology and recognized on two Gartner Magic Quadrants• Inclusive, supportive and collaborative culture yet with a winning mentality• Encouragement and environment to make a difference• Fun – check out our Instagram posts in the UK, Romania, and the US, the smiles are real• Deep passion for doing the best for our customers, giving them the best service and the best technology• Competitive packages, including bonus, benefits, and equity (stock)
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to. For European Job Applicants our Job Applicant Privacy Notice can be found here.

Tags: Agile APIs Cloud Cross-functional Data-driven Project management Salesforce Security UI

Perks/benefits: Competitive pay Flex hours Salary bonus

Region: Europe
Country: United Kingdom
Job stats:  0  0  0
Categories: Data Jobs Sales Jobs
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