Senior Director, Global Product

New York City / Remote

Full Time Senior-level / Expert
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Our mission: to eliminate every barrier to mental health. 
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like General Mills, Guardian, Bain, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values
The Senior Director, Global Product will be directly responsible for the success of Spring Health’s business outside of the US. 
By leveraging a blend of strategic and operational skills, and by controlling all aspects of the business - from go to market to care delivery - this leader will own the international business strategy, define goals and drive execution. Spring Health is already live in dozens of countries, the leader will take ownership of our ongoing expansion and continuous improvement.
The ideal candidate has a proven track record of developing a product line in high-growth startup environments. This leader must define a highly compelling product strategy, operating model, and roadmap, and will partner with functional leaders to hire and develop a cross-functional team. This leader will invent and ship new experiences that redefine how Spring Health expands for our global user base, provides operational support, meets the quality and compliance standards that are geo specific and changes the global mental health landscape. 
We are seeking an entrepreneurial operator and leader with a deep passion for improving access to high-quality mental healthcare delivered in a compassionate and precise manner. 
This role will require a high degree of autonomy, collaboration and comfort with ambiguity.

What you'll be doing:

  • Define and own end-to-end strategy and operational plans for our international business; define scope and objectives for product evolution, member experience and operational execution, with a member-first approach
  • Coordinate global expansion and drive demand for our international business. , 
  • Ensure customer and member satisfaction are at parity (or better!) with our domestic product. 
  • Create, measure, and drive KPIs to track performance and efficiency of the international business line
  • Lead a dedicated, diverse, cross-functional team of while staying aligned with functional leaders and our executive team 
  • Own resourcing, productivity, engagement, and morale of the team. 
  • Mobilize teams to win by leveraging functional excellence and collaborating with urgency to iterate, solve, and adapt (i.e., see around corners and act before being asked)
  • Strategically research, vet, establish and maintain partnerships to deliver the best member experience, expand capabilities, and unlock new potential

What we expect from you:

  • Strategy and product/general management experience
  • Prior experience building ​​Global Product/Operations is preferable, ideally in a tech or service environment
  • Proven operator with prior track record of building viable and sustainable businesses 
  • Ability to solve complex problems and achieve massive organizational buy-in with or without structural authority (we work as a matrix); you are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
  • B2B2C experience strongly preferred, experience in healthcare or benefits is a plus
  • MBA strongly preferred
  • You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal and external relationships
  • Exceptional at communication and maintaining the whole organization aligned with your plans and progress: written, verbal and listening skills
  • You obsess about achieving your goals and are relentless in pursuing them
  • You value levity, humility, collaboration and deriving fulfillment from success achieve through the work you accomplish with others
  • If not located in NYC, expect to travel to NYC 2-3 times per quarter. Also ad-hoc travel to largest customers’ or prospects’ offices might be needed 
#LI-WK1
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
Benefits of working at Spring Health: Focus on total health including:Generous medical, dental, vision coverage available day 1 + access to One Medical12 yearly no-cost visits to the Spring Health network of therapists and medication management providers for you and your dependentsUnlimited paid time off in addition to 12 paid holidays throughout the year4-4.5 months of fully paid parental leave $500 per year Wellness Reimbursement Supporting you financially through:Our People team benchmarks all salaries to ensure all team members are paid competitively. On top of a competitive salary, Spring Health offers stock options that begin vesting one year into your role at the companyEmployer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City officesCalm Fridays: no meetings, no distractions, just time for you to get work done.$200 per year donation matching to support your favorite causesOur team members have created five employee resource groups thus far and looking to add on more In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:Members Come First We are genuine member advocates.Move Fast to Change Lives We build with urgency and intention.Take Ownership We extend trust and hold ourselves accountable.Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.Science Will Win We will achieve impact by innovation and evidence based frameworks.Candor with Care We are open, honest and empathetic. Ready to do the most impactful work of your life? Learn more about what motivates us and the ways we work to see if this is the right place for you: Our Values
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
#LI-remote

Tags: B2B2C Business strategy Coaching Compliance Cross-functional Entrepreneurial Go KPIs MBA Research

Perks/benefits: 401(k) matching Competitive pay Equity Flex hours Flex vacation Health care Insurance Medical leave Parental leave Startup environment Wellness

Region: North America
Country: United States
Job stats:  0  0  0
Categories: Exec Jobs Product Jobs
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