HR Services Associate - Remote


Full Time Mid-level / Intermediate
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Kinaxis supply chain planning software revolutionizes planning by delivering the agility to make fast, confident decisions for your integrated business planning and digital supply chain.

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At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

HR Services Associate

Job location: This is a remote position. You can work from home and be located anywhere in Canada.

About the team

Our Global HR Services team acts as the central point of contact for all employee life cycle operations, maintaining our HR global policies and processes, overseeing our regional HR support, and providing exceptional HR transactional guidance and employee experience to a global employee base. Our team strives to create an environment in which all employees can thrive and do their best work.

What you will do

  • Address HR Service Hub enquires across a range of HR content areas including responding to enquiries and effectively escalating more complex enquires (Tier 2/3) to appropriate subject matter experts in alignment with pre-defined service delivery standards
  • Respond to defined Tier 2 enquiries within own scope of expertise and experience
  • Contribute to the maintenance and continuous improvement of Hub operating procedures and guidelines
  • Support the development and maintenance of HR dashboards, metrics, and reports
  • Perform a range of HR tasks such as new hire and onboarding administration, learning administration, compensation and benefits administration, personal/organizational data changes, creating standard reports, termination of employment administration and HR Knowledgebase content publication
  • Support regional HR team members to enhance and develop the HR services procedures, systems, and processes, while creating global standards. Maintain, administer, and update case management tool on an ongoing basis
  • Understand our business goals and recommend new approaches, policies, and procedures to effect continual improvement and innovation in development of HR within Kinaxis

What we are looking for

  • 2-5 years of relevant experience in HR operations and/or HR transactions in a rapidly growing, global, fast-paced environment, preferably in high-tech
  • 2+ years of direct experience in working within a shared services delivery model within HR or another corporate function (preferred)
  • Excellent communication, interpersonal and customer service skills
  • Experience with HRIS, case management and content management tools
  • Ability to work collaboratively in a matrix environment
  • Strong attention to detail and organizational skills
  • Ability to follow well-defined processes and operating procedures while bringing a continuous improvement mindset to further evolve processes and procedures
  • Strong time management skills and ability to prioritize daily tasks effectively and escalate issues in a timely manner
  • Ability to work in an agile, dynamic, rapid-changing environment by prioritizing situations which require a sense of urgency
  • Experience with mentoring and peer reviewing the work of others preferred
  • College diploma or university degree in Human Resources, Business, or a related field or relevant experience


What we have to offer

  • Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
  • Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
  • Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.
  • Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen. 

For more information, visit the Kinaxis web site at or the company’s blog at

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Tags: Agile Cloud Customer service HR Human Resources Mentoring Point of contact University degree

Perks/benefits: Career development Equity Flex vacation

Region: North America
Country: Canada
Job stats:  4  1  0
Category: People Jobs
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