Contract Support Engineer


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About Triplebyte   Come help us build the future of software engineer hiring!   Triplebyte is on a mission to create a more just tech industry by fixing hiring for software engineers. This is important because millions of people have skills (and deserve good jobs), but don’t fit the profile that recruiters seek. We aim to cut out that noise by matching opportunities to people who have the skills to succeed in them - regardless of their background. Companies from stealth-startups to global brands source and hire engineers from Triplebyte.   Over the course of 2020 and 2021, we've executed well on a major pivot in our business strategy amidst a global pandemic and economic recession. Now, we're emerging from the pandemic stronger than ever. We have plenty of runway, we've been outperforming on sales / renewals, and we're excited to ramp up on hiring again!   We have an all star list of investors, some of which include: Garry Tan, Sam Altman, Paul Graham, Justin Kan, Drew Houston and Michael Seibel just to name a few.   You can also read some case studies with a few of our partner companies like Flexport, Mixpanel and Gusto and also learn more about us here:

We’re looking for a contractor to help us handling customer requests, keep production environment healthy, and help with various different engineering tasks.


  • Proficiency in Ruby, Ruby on Rails (at least 3 years of experience)
  • Proficiency in JavaScript, CSS, HTML, React (at least 2 years of experience)
  • Great communication skills in English
  • Ability to quickly process new information and apply it in different contexts
  • Ability to communicate efficiently with both technical and non-technical team members
  • Self-discipline, ability to work independently, high motivation
  • Working at least between the hours of 10am-2pm PST Mon-Fri (a minimum commitment of at least 20 hours a week)

Nice to haves:

  • Experience working with Heroku
  • Experience working with AWS
  • Experience working with Redis
  • Experience working with Elastic Search / Algolia
  • Working at least between the hours of 9am-5pm PST Mon-Fri (there is a potential for working more than 20 hours a week)


  • Implement new features based on customer requests
  • Fix problems reported by customers
  • Monitor and fix production bugs
  • Participate in sales process by responding to tech/security related questions

Even if your experience doesn’t match all of the above requirements, we invite you to apply anyway. We recognize that talent comes in different forms. Our business is matching engineers with their next great opportunity, regardless of background. We apply the same ethos to our internal hiring. We're looking for a team member with enthusiasm and the ability to do the job, not a perfect resume.

Compensation and Benefits for full time employees

  • Competitive salary and stock options package
  • Open vacation policy
  • Employer-paid health, vision, and dental insurance
  • 401(k) plan 
  • Pre-tax commuter benefits
  • Daily catered lunches

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company does not discriminate against employees or applicants (in any aspect of employment, including, but not limited to recruiting and hiring, job assignment, compensation, opportunities for advancement, promotion, transfers, evaluation, benefits, training, discipline, and termination), on the basis of any characteristic protected under applicable federal, state, or local laws.

Tags: AWS Business strategy CSS HTML JavaScript Rails React Recruiting Redis Ruby Security Training

Perks/benefits: 401(k) matching Competitive pay Equity Flex vacation Health care Lunch / meals

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Categories: Dev Jobs Support Jobs

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