Salesforce CPQ Analyst (remote)


Full Time Senior-level / Expert
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Percona delivers enterprise-class support, consulting, managed services, and software for MySQL, PostgreSQL, MongoDB, and other open-source databases across traditional and cloud-based platforms.

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This role is a critical part in the continuous growth and development of our Salesforce platform and how it integrates with the Percona ecosystem. You will gather, analyze, document, and validate the needs of business stakeholders to drive frictionless business outcomes related to our configure, price, quote process. This role will partner with multiple departments to deliver solutions that will scale our CPQ process. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce and CPQ platforms.

What You Will Do

  • Serve as the primary point of contact between business stakeholders and internal technical teams to provide CPQ solution strategies.
  • Support business requirement activities among multiple stakeholders and assess the impact to CPQ and the Salesforce platform
  • Partner with multiple departments to deliver solutions that will scale our CPQ process.
  • Analyze and manage all third-party integrations to the Salesforce ecosystem and how it will impact CPQ. 
  • Manage Percona products, price books, and solution bundles within CPQ and other integrated business systems. For example, Docusign, Conga and Ironclad.
  • Assess existing Quote to Cash business processes and identify areas for improvement to boost organizational alignment and efficiency
  • Develop CPQ user stories, personas and testing plans based on business requirements and initiatives
  • Create and manage CPQ feature enhancement schedule based on business needs and processes
  • Troubleshoot production issues and coordinate with respective teams to resolve operational issues and challenges
  • Drive Salesforce CPQ platform improvements, related projects and platform enhancements
  • Create business process documentation, including but not limited to use cases, user stories, and process flows
  • Participate in creating and executing manual test cases as well as helping in UAT efforts
  • Manage creation and development of end-user training materials for project-delivery/rollout, change management and adoption 

What You Have Done

  • 3+ years of experience in business systems analysis, business operations, sales operations or business solutions architecture focused on the Salesforce stack, within a SaaS or PaaS company
  • 3+ years of experience with Salesforce CPQ and Salesforce platform experience
  • Hands-on experience with CPQ functionality including Product setup, Product Options, Product configuration & rules, Pricing, Discounting, and Quote templates
  • Experience designing and supporting large-scale, technically complex solutions on Salesforce and associated ecosystem
  • Experience in developing business processes and requirements for integrating CPQ with other relevant quoting tools (e.g Conga, Docusign, IronClad)
  • Deep understanding of CPQ and Quote-to-Cash processes
  • Understanding of Opportunity Management & Order Management processes
  • Exceptional documentation including diagrams, standards, and project papers
Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and MariaDB to open source users globally.
Percona is remote-only and globally dispersed; we have colleagues in more than 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. 
Discover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.

Tags: Diagrams DocuSign Integrations MariaDB MongoDB MySQL Open Source PaaS Point of contact PostgreSQL SaaS Salesforce Training User stories

Perks/benefits: Conferences Flex hours

Region: Europe
Country: North Macedonia
Job stats:  0  0  0
Categories: Data Jobs Sales Jobs
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