Director of Technology Account Management

New York, NY or Remote

Full Time Executive level / Director
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Posted 2 weeks ago

Job Title: Director of Technology Account Management 

Department: Technology

 

Who we are:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

Description: 

We are looking for a Director of Technology Account Management who will be accountable for maximizing customer satisfaction with Unite Us platform and technology services. You will work with our product, customer success, and engineering team to deliver best in class experiences to our customers. You will also be involved in continuously helping to improve our platform. You will serve a critical role in helping Unite Us partners and clients, whether that be a healthcare system, a government entity, or a community-based organization, bring about systemic change to solve the social care needs of the community. You will potentially be managing a team of account managers and project managers as this organization grows.

What You'll Do:

  • You are accountable for maximizing customer satisfaction with Unite Us platform and technology services across implementation and operations 
  • Understand customer expectations from functionality, interoperability and data perspective, document and communicate them internally to technology team 
  • Work collaboratively with customers and internal stakeholders to reach agreement on implement deliverables and deadlines that is consistent with organizational goals and annual KPIs
  • Collaborate with the engineering team, providing valuable insight as to how the platform can be improved to better serve customers, the Unite Us team and the broader community
  • Collaborate with Customer Success teams to be unified voice to the client from technology and services perspective
  • Collaborate with sales team to engage with strategic clients during sales process to align on technology goals/solutions and establish relationship

What's Required:

  • You are constantly thinking about how we can continuously maximize customer satisfaction
  • You are resourceful, open-minded and enjoy problem solving
  • You believe that clearly communicated solutions are just important as the implementation
  • You pay attention to the details
  • You care about serving customers and delivering a great product
  • You have good interpersonal skills, are diligent, and self-motivated
  • You have an eagerness to learn and excel in a high-paced environment
  • You are quick on your feet and not scared to fill in the gaps when necessary
  • You keep promises, meet deadlines, and track budgets
  •  

Education and Experience:

  • At least 7 years of experience managing technology account management teams
  • Experience of managing customers in a fast evolving industry
  • Strategic mindset and ability to collaborate and share technical feedback as a super user with engineering and product teams to help guide and steer the product roadmap
  • Proven ability to consult clients: designing specifications, requirements and potential solutions creating win wins
  • Experience in communicating timelines, understanding dependencies, and managing multiple project workstreams
  • Experience in collaborating with teams across the organization to form a unified view to the customer

Bonus:

  • Experience with large healthcare systems, payors, and/or human and social services
  • Experience with a clientele who have complex Data requirements
  • Experience of being part of a first mover organization in an fast evolving space  

Environmental Job Requirements & Working Conditions:

  • This position can be based in New York, NY or Raleigh, NC or Remote

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability, please email us at peopleops@uniteus.com to request an accommodation.

Job tags: Account Management Customer success Excel KPIs
Job region(s): North America
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